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tribbecks
tribbecks
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Welcome to Tribbecks, the ebay shop of H R Tribbeck & Son, family jewellers in Salisbury since 1905. We specialise in fine jewellery, clocks, watches, pocket watches, barometers and silverware, including silver photo frames and silver drinking and bar accessories. Antique and modern items.
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  • FAQs
Postage & Payment

Goods often despatched the same day if payment is received before 12pm.  If you need something urgently please let us know and we'll do our best to help.

Despatch time may be up to 3 working days of receiving cleared payment during busy periods.

We can accept PayPal, bank transfer, Sterling postal order.  Bank transfer preferred for UK transactions.

Goods can also be collected in person.

Unless otherwise stated our default service for UK sales is "Royal Mail First Class Recorded" and for international sales, "Royal Mail International Signed For".

Summary of Terms


We offer a cooling off period for all sales. Please see our returns policy for details.

For all sales we accept PayPal, Sterling postal order or bank transfer.

Goods will never be despatched until cleared funds are received. Goods will be despatched a maximum of 3 working days after payment is received.

Please ensure that if paying by PayPal your address is confirmed, buyers with unconfirmed addresses will experience delays as further verification will be sought.

Auction and fixed price formats are inclusive of VAT at the relevant rate and where applicable.

Invoices for goods delivered outside of the EU can be zero-rated for VAT. Please ask for further details.

Our default carrier is Royal Mail: we will use a signed for or tracked service with appropriate insurance.

I will be happy to combine postage and payment on auction sales. Please ask for more details.

We’ve only been on eBay since 2008 but we’ve been in business in Salisbury since 1905 and have hundreds of thousands of satisfied customers!

If you have a question, please email or phone me. I'll be happy to help.

  
Frequently Asked Questions
Q:When can I expect my order to arrive?
A:We'll try to despatch your order as soon as payment is received, and always within three working days. If your order is urgent, please contact us as we may be able to despatch it even sooner and, if we can, we won't make any extra charge for this.
Q:How much is the Shipping and Handling Charge?
A:All fixed price format items are shipped absolutely free of charge! A shipping charge will be made for auction format items and this is clearly dipslayed on each listing. Our default carrier is Royal Mail. Orders are sent with insurance and will require a signature on delivery.
Q:Do you ship internationally?
A:Yes we do, the rates are included in the item listings.
Q:I am a US citizen and would like to buy one of your new silver photo frames. Will you discount my invoice as I do not have to pay VAT in the UK?
A:Yes we will… As the frame is being sent outside of the EU we are not entitled to charge VAT on the item and will therefore produce a net invoice for the frame with the VAT element removed.
Q:I am a US citizen and would like to bid for one of your antique pocket watches. Will you discount the hammer price as I do not pay VAT in the UK?
A:No. The eBay auction price is price everyone pays. No EU seller is entitled to charge VAT on an item delivered to a location outside of the EU. It is the seller who pays VAT, rather than the buyer and it’s my responsibility to ensure that I account for the sale appropriately on my return to the HMRC.
Q:I'm a US citizen and would like to buy a new silver photo frame. Please could you produce a net invoice and send the frame to my hotel in London?
A:No, sorry. I can only sell tax free when I export. If the goods are being delivered to an address within the EU I have to pay VAT. However if you were to come into our shop in Salisbury, we could then help you to purchase the item tax free under the Tax Free Shopping Scheme. You will be able to get a tax refund when you export the item.
Q:7. What happens if I’m not happy with the item when it arrives?
A:We have a returns policy, for full details please read our Terms, Paragraph 7.

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