Toys N Hobby - Trading Terms

Payment

Payment for all orders must take place within 7 days of purchase/winning bid.  If for any reason you are not able to meet these terms then please contact us before purchasing/bidding.

Payments from customers within the UK can be made via the following ways: Paypal, Postal Order or Cheque in GBP at the customers own risk.
Payment from customers outside the UK must be made via Paypal ONLY and always in GBP.

Images

Please note that we are a large volume trader.  In many cases we have multiples of the same item in stock, this means that the images that you see on some listings might not be the actual item that is shipped, but they will be images of an item of comprable quality to that of the item shipped.

Postage

We will send your order as soon as possible and usually this will be the following working day.  On some occasions it is not possible to send goods on the next working day, so our service aim is to dispatch within 5 working days.  Items that have been paid for via cheque will only be dispatched after cheques have cleared the banking system (usually in 4 to 5 days).  Postage methods may vary according to the size, weight and destination of any order.  Postage fees also cover any packaging products that are required.  We do combine multiple purchases at a reduced rate for subsequent items, please email us if you require further details.

Delivery

Whilst delivery times are not guaranteed orders within the UK should arrive within 5 working days and orders overseas within 14 working days (some destinations can take longer).  We ship worldwide.

Returns and late delivery

Items can be returned if found to be faulty.  Any item arriving faulty must be reported within 3 days and must be returned within 7 days claims falling outside this agreed time scale will not be met.  Please note that postage costs will not be refunded, only the value of the item and only once returned to us in the same condition as at point of dispatch.  If an order suffers a delay for any reason postal services will be given time to complete delivery as per their terms.  Items lost in the post will be claimed for against the post office (this can take up to 3 months).  We cannot be held responsible for items lost in the post and refunds will not be given until a successful claim has been made against any carrier/post office.

Privacy Policy

Your privacy is important to us and we will never share, sell or rent any information about our customers.  We may from time to time contact our customers via email with information that we feel could be of interest, about our products or promotions.  By using our eBay store or listings you consent to us collecting your data, please refer to this page for our up to date privacy policy.  If you do not wish to be contacted then please let us know.
Full details of our privacy policy can be found on our website. 

Copyright and Trademarks

We acknowledge all trademarks of products supplied via our website and eBay store.

Any questions?

If you have any questions about the information on this page or any other part of our eBay store or listings then please feel free to use the ‘contact us’ facility and we will do our very best to be of assistance.