tie-back-and-trim is a business seller and therefore as a consumer you are covered by the Distance Selling Regulations. If you encounter a problem please contact me via eBay messages to ensure we receive your message in relation to your order and we will sort it out or refund you – GUARANTEED! Please take time to read our full terms & conditions page in link above but in short: Our standard delivery service is by Royal Mail 1st class mail (including recorded delivery service) - although 95% of RM items arrive within 1-3 Business Days (except during industrial action) it is not a guaranteed service. It is extremely rare but you need to be aware that it can actually take up to 14 days to arrive by 1st class mail. Some of our items are too large for your letterbox - if you're not in when the postman calls your item will be returned to the sorting office or check with your neighbour. PLEASE NOTE: NOT ALL POSTMEN LEAVE CARDS SO PLEASE CHECK YOUR LOCAL SORTING OFFICE BEFORE CONTACTING US. If you require a next day guaranteed fully traceable delivery you must request this service before checking out. This service is more expensive than normal 1st Class mail and is the only service that is guaranteed. We totally understand that delays cause frustration but please remember that normal 1st class deliveries are totally beyond our control.