All Delivery Rates are stated on
the individual listings
Delivery
Rate 1* - Royal Mail
£4.95 per
delivery address
Monday to
Saturday delivery only, time not specified
*This
delivery option is for accessory item orders, under 2kgs
Delivery Rate 1a* - Next Day Delivery
UK Mainland (excludes
Channel Islands)
Orders
for Next Day Delivery must be received by 1pm
£9.95 per delivery
address
Monday to Friday only. Weekend deliveries are not included. To
avoid delays, please provide an address where you can be sure that
there will be someone available to receive the delivery, as a signature
is required.
*This delivery option is for orders
under 2kgs, i.e. smaller accessory items.
Delivery Rate
2* - Overnight Courier UK (excluding Ireland, Highlands
& Channel Isles*)
£9.95
per delivery address
Monday to
Saturday delivery only, time not specified
*This delivery option is for smaller
furniture orders, such as bedside tables.
*Please
e-mail us at
sales@theorchardhomeandgifts.com
for a courier quote to
Ireland, Channel Isles and other overseas destinations
Delivery Option
3* - 48 Hour Courier UK (excluding Ireland, Highlands
& Channel Isles**)
£24.95
per delivery address
Delivery of
furniture we have in stock at our warehouse will usually be dispatched
be within 14 days of
your confirmed order.
Delivery of furniture which is not in stock at our warehouse, will be
usually be dispatched within 28 days of your confirmed order, unless
otherwise stated on the
product description.
*This delivery option is for larger
furniture items, such as console tables.
**Please
e-mail us at
sales@theorchardhomeandgifts.com
for a courier quote to
Ireland, Channel Isles and other overseas destinations
Delivery Option 4* - Specialist
Home Delivery Furniture Courier (excluding
Ireland & Channel Isles*)
Delivery Rates
All
Mainland England: £49
Central
& Southern Scotland: £55
Northern
Scotland: £65
Once collected
from our warehouse, our specialist furniture courier will contact you
to arrange a suitable delivery date.
Delivery of
furniture we have in stock at our warehouse will be within 14 days of
your confirmed order.
Delivery of furniture which is not in stock at our warehouse, will
usually be
dispatched within 28 days of your confirmed order, unless otherwise
stated on the
product description.
Deliveries are only available Monday-Friday. All drivers carry mobile
phones, and whenever possible on the day of your delivery our drivers
will keep in touch with you advising you on their progress. if you
require a Saturday delivery, please contact us on 0845 6430 363
Due to insurance
restrictions, the delivery drivers are only able to deliver your goods
to the ground floor of a property.
*Please
e-mail us at
sales@theorchardhomeandgifts.com
for a courier quote to
Ireland, Channel Isles and other overseas destinations.
Delivery Rate
5 -
Europe
Please
e-mail us at sales@theorchardhomeandgifts.com
for a courier quote
Monday to Friday only, time not specified but card will be
left if you are not in to receive the item. Please allow up
to 14 working days for your delivery from time of payment.
Delivery Rate
6 - Rest of World
If you would like your item to be posted overseas, please e-mail sales@theorchardhomeandgifts.com for
a delivery quote
Recycled Packaging
Wherever possible, The Orchard aims to reduce packaging wastage by
recycling the outer packaging boxes. We are also
trying to cut back on using plastic packaging, to make it easier for
you to also recycle at home.
Access
of Pre-built Furniture
As the majority of our furniture is fully assembled, please ensure you
measure your access points in advance of delivery.
Dispatch
policy
It
is our policy to dispatch items ordered in the shortest possible time.
However The Orchard
cannot be held responsible for any delays or damages occurred while in
transit.
Orders
dispatched to addresses outside the EU may be subject to local taxes
and duties. The Orchard
is not responsible for these charges.
The Orchard Returns Policy
If you are not
satisfied with your purchase for any reason, please inform us
immediately via sales@theorchardhomeandgifts.com
Product
unsuitability
If you wish to
return an item due to unsuitability, you must do so within 14 days of receipt.
Please return the item in perfect, unused condition, with the original
packaging to:
Returns
The Orchard
48 Burgess
Street
Wigston Magna
Leicester
LE18 1PF
The Buyer is responsible for payment of the returned item. All returns
must be in the original packaging, unused and in perfect condition.
We
do stress that when returning an item, it is strongly recommended that
you obtain proof of collection of posting. We cannot accept
responsibility for parcels or furniture lost in transit and can only
refund or offer a credit note once the item is received back to us.
Once
the item has been checked by us, you will be refunded, less the
original delivery charge, directly back on your credit/debit card or
into your
paypal account
Furniture Returns
Please note that our
returns address is different for furniture returns. Please contact us
prior to returning.
Cancellations
The Consumer Protection (Distance
Selling) Regulations 2000
Contracts for the purchase of goods by a Customer not acting in the
course of a business and made over the telephone or through the The Orchardhomeandgifts.com website
are, with the exception of certain excepted contracts, subject to The
Consumer Protection (Distance Selling) Regulations 2000 (“the
Regulations”).
Customers may cancel goods purchased from by sending a written notice
of cancellation by post to The Orchard, 5
Ravensbourne House, Arlington Road, Twickenham, TW1 2AXThe Orchard Home and Gifts LLP or
by E-mail to sales@theorchardhomeandgifts.com
The notice of cancellation must be delivered within 7 working days of
the date of delivery of the goods.
The Customer will be responsible for the cost of returning the goods if
he or she exercises this right of cancellation under the Regulations.
If the Customer does not actually return the goods to The Orchard,
the Customer is under a duty to make the goods available for collection
at the Customer’s expense from the address to which they were
delivered.
The Customer is under a duty to retain possession of the goods whilst
awaiting return to The
Orchard
and to take reasonable care of them during this period. The Customer
will be liable for any loss of or damage to the goods if he or she
fails to comply with this obligation.
Faulty/Damaged
items
Notification of damages, shortages and faults must be sent within 48 hours of delivery
via e-mail at sales@theorchardhomeandgifts.com
The item must
be returned with all original packaging and invoice, within 7 days.
Please return to:
The Orchard
48 Burgess
Street
Wigston Magna
Leicester
LE18 1PF
Furniture
Returns
Please
note that if your outer delivery box appears damaged, please ensure you
make a note of this when you sign for the item. Mark the sheet 'Damaged
Outer Box'. If you do not make a note of this with the courier, we may
be unable to claim compensation on your behalf.
Please contact us to arrange collection of your damaged furniture
return - please do not
return without prior arrangement with our customer
services team - 0845 6430 363.
Once
we are in receipt of the item, we will aim to dispatch a replacement
within 7 working days on receipt of the item. If the item is out of
stock, we will notify you of the lead time on delivery.
We
do stress that when returning items it is strongly recommended that you
obtain proof of collection or posting. We cannot accept responsibility
for parcels lost in transit.
Return of Sale Items & Vintage Orchard Items
Please note that we do offer a refund or exchange on Sale
items due to unsuitability. Sale items are excluded from Refunds and
Exchanges, unless damaged/faulty.
Due
to the nature of the Vintage
Orchard
items, we do not offer a refund or exchange policy on these items.
Please note that due to the age of these items, many will have wear and
tear and therefore are not in perfect condition.
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