We at theactivetoyshop feel very strongly about our customer care, we are a online business based in London and customer services can be contacted through ebay or by calling any of the following numbers. 07983586645/07976616599.

We aim to despatch any orders within 3 working days, larger items are posted through interlinkexpress and smaller items are posted using Royal Mail.

We will post items to the UK, Channel Islands(some postal excess may apply), Republic Ireland and Europe. We have secured a good rate for parcels abroad so our postal prices are very competitive.

We will accept exchanges for alternative sizes or products as long as the item is returned un-used and in its original packaging. We will refund you if the item is not suitable but it cannot be used and again has to be returned in good order.

We try to be fair and will happily answer any of your questions relating to the products we sell.

Thank you for taking the time to look through the shop and i hope you will come again soon! 

PLEASE NOTE THAT DUE TO THE POST OFFICE'S INDUSTRIAL ACTION THERE ARE SEVERE DELAYS WITH ROYAL MAIL DELIVERIES AND THIS IS OUT OF OUR CONTROL. ALL GOODS SENT BY ROYAL MAIL ARE DESPATCHED WITHIN 2 DAYS OF ORDERING BUT HAVE BEEN TAKING UPTO 14 DAYS TO ARRIVE IN SOME CASES. PLEASE DO NOT LEAVE POOR FEEDBACK BECAUSE YOU GOT YOU ROYAL MAIL DELIVERY LATE, THIS IS TOTALLY OUT OF OUR CONTROL. PLEASE ALLOW EXTRA TIME WHEN YOU ARE ORDERING TO ALLOW FOR THE STRIKE ACTIONS TAKEN BY ROYAL MAIL. THANK YOU FOR YOUR UNDERSTANDING.