PAYG Animal Packages – Terms and Conditions

1.  The PAYG Animal Packages with Rewards are open to all Orange Pay as You Go Customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.

2.  Existing customers can request the Reward by calling 343 or 450 and changing their tariff to one of the PAYG Animal Packages. When moving to the PAYG Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.

3.  Where the Reward is dependent on monthly top-ups, you must top up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.

4.  The Rewards are as follows:


*  Online community sites are Facebook, Bebo, MySpace and Flirtomatic – usage is subject to a 50MB cap – any usage over this will be charged at standard rates

The level of top-up required is as follows:


5.  The monthly period during which your top ups accumulate (the “Monthly Period”) will start on the date that you register for the Reward. This means that any top-up from this point will be taken into consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month. It will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. At the end of the Monthly Period we calculate the Reward. Where you qualify for the Reward on the 29th, 30th or 31st day of a month, the Monthly Period will run to the 28th of the next month.

6.  If you currently have a pay as you go Offer, your new Offer will take your existing Analysis Date. Any top-ups that count towards your existing Offer will also be considered for your new Offer.

7.  If you do not currently have an Offer, your top-ups over the previous 30 days will be taken into consideration. If this Accumulated Amount is £10 or greater, you will receive the appropriate Reward/s within 72 hours and the Offer will move onto Monthly Analysis. If this Accumulated Amount is less than £10, you will not receive any Reward/s and your Offer will move onto Daily Analysis.

8.  When in Daily Analysis, once your Accumulated Amount reaches a minimum of £10, the appropriate Reward/s will be provisioned within 72 hours, your Analysis Date will be reset to one month in the future and the Offer will go onto Monthly Analysis.

9.  When in Monthly Analysis, all top ups made during the Monthly Analysis Period will be analysed on the Analysis Date and the appropriate Reward/s will be provisioned within 72 hours.

10.  If you do not qualify for your Reward/s on your Analysis Date, no Reward/s will be given and the Offer will move onto Daily Analysis.

11.  If the Analysis Date falls on the 29th, 30th, or 31st of a month, the Analysis Date will be set to the 28th.

12.  Your Accumulated Amount will be reset to zero on each Analysis Date.

13.  Orange will inform you by text when you qualify for your Reward/s.

14.  Any Reward/s you may have earned prior to joining the Offer will remain on the account for the duration of their original reward period, except for the Mob Mates Rewards which will be removed immediately.

15.  The Reward will be applied within 72 hours of the qualification for the Reward.

16.  The free texts Reward are text messages sent as a standard person to person text message to any UK mobile phone network, whilst in the UK. All other text messages will be charged at their standard rates. Once the free texts have been used, you will be charged at standard service plan rates. Unused Free Texts will expire at the end of the Monthly Period.

17.  The Unlimited Texts Reward is subject at all times to a fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Reward from your account if the fair usage policy is abused. Orange reserves the right to protect itself against fraudulent use.

18.  The free evening and weekend minutes Reward are for calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles and standard UK landlines (those beginning with 01/02/03) and your Orange answerphone. All other calls will be charged at standard rates.

19.  The calls abroad Reward are calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.

20.  The Reward is not available in conjunction with any other reward or promotion, unless otherwise specified, except that the Reward is available with Magic Numbers and with Reserve Tank. If customers wish to switch to another reward or promotion the remaining porting of their existing Reward will remain on the account until it expires (at the end of the Monthly Period when it is put on the account.). Customers may only change between rewards for which they are eligible once every 30 days.

21.  The Reward can be used in conjunction with Extras. The Camel Reward cannot be used with International Calling Extras. You can review your Reward by calling 453 once you have received your SMS to inform you that it has been applied to your account.

22.  Orange reserves the right to vary or amend these terms and conditions or to withdraw the Reward at any time on reasonable notice.

23.  Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User guide or SIM pack. Where there is any inconsistency between these Terms and Conditions and the Standard Terms and Conditions for supply of Orange pay as you go Services the latter will prevail.


Terminology

Monthly Analysis – all top ups made during the Monthly Analysis Period are analysed on the Analysis Date and the appropriate Reward/s provisioned within 72 hours.

Monthly Analysis Period – the period of time during which customers’ top ups will count towards the total Accumulated Amount. This period will run from 00.00.00 on your Analysis Date until 23.59.59 on the day before your next Analysis Date.

Daily Analysis – the customers Accumulated Amount is checked daily to determine if they receive a Reward, rather than waiting until the next monthly Analysis Date.

Accumulated Amount – the value of a customers accumulated top-ups that will be used to determine if the customer qualifies for a Reward.

Analysis Date – the date on which a customers Accumulated Amount is analysed to determine if they qualify for a Reward.


Reserve tank – Terms and conditions

1.  The Reserve Tank (the "Benefit") is open to Orange pay as you go customers who are over 18 years of age by invitation only. The Benefit is not available on all tariffs and you may have to move to a new tariff to use it. The benefit may, at Orange’s discretion, be subject to an arrangement fee. You will be notified of the arrangement fee before you agree to take the Benefit.

2.  The Benefit can be activated each time your balance reaches between zero and 14 pence and must be paid back by topping up before it can be activated again.

3.  You can activate the Benefit by calling 450 from your Orange PAYG phone if you are in the UK and following the voice prompts. The Benefit is offered in place of Reserve Call functionality.

4.  When you activate the Benefit you will have Additional Credit made available for your use (the ‘Additional Credit’). You will be told how much additional credit you will be entitled to when you activate the Benefit. When this Additional Credit has been used, you will not be able to make further calls or use other services. Any Additional Credit used will be recouped when you next top-up.

5.  Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK land-lines or UK mobile numbers. Any other calls will be excluded. You will not be able to use the Additional Credit to make calls to Magic Numbers, International calls (except on the Camel Package) or to call the UK whilst you are abroad.

6.  Once the Benefit has been activated, all calls, text and multimedia messages will be charged at a rate 5p higher than your normal rates (please see table below for rates). If your top-up is credited whilst you are on a call, your normal rates will return for your next call.

Charges per minute or per message once the benefit has been activated are as follows:


7.  If you have purchased an Extra and have activated the Benefit you will be able to use the Extra at advertised rates. You will be able to use data services at normal rates.

8.  Once the Benefit has been activated, you must top-up by at least £5.00 for it to be deactivated, pay back the Additional Credit and for call charges to return to your normal tariff rates.

9.  Once the Benefit has been activated, all airtime credits including Bonus Top-Up, Upgrade Use £10, get £5 rewards and any cash adjustments that exist on your account or that are subsequently added will be used at the higher rate until you top-up, the Additional Credit is paid back and the Benefit deactivated. These airtime credits will not be used to pay back the credit.

10.  If you want the Benefit removed from your account, once you have topped up you can ask for it to be removed by texting STOP to 1210. If you later want to re-activate the Benefit you may have to pay the arrangement fee.

11.  Orange shall not be held liable in the event that the Benefit cannot be activated for whatever reason.

12.  Orange reserves the right to change the balance at which the Benefit can be activated at any time.

13.  Orange reserves the right to change the amount of Additional Credit made available for you to use and the rate at which any unused Additional Credit is charged following activation, at any time. Any increases will be made clear to you prior to point of activation. Once any increase has commenced, you will be deemed to accept these changes if you activate the Benefit. You will not be able to choose the amount of Additional Credit that is made available to you.

14.  Orange reserves the right to suspend use of the Benefit or to prevent the customer from activating the Benefit at any time.

15.  Orange allocates the Benefit and reserves the right to remove it at any time or if you have not topped up for three months.

16.  Orange reserves the right to amend or vary these terms and conditions or to withdraw the Benefit at any time on reasonable notice.

17.  Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.