| Frequently Asked Questions |
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Please find below details of our frequently asked questions on ebay.
This page is regularly updated to give you all the information you will need to help you when purchasing products from us. |
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| Blinds Questions Answered |
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Question: |
Do you manufacture made to measure blinds? |
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Answer: |
Unfortunately at present we are not able to offer made to measure blinds on our Ebay site. However, all of our ready made blinds can be trimmed and adjusted to fit any size of window.
Our blinds are very competitively priced, and you can often make huge savings against the cost of made to measure blinds by altering one of our standard products. |
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Question: |
Do you supply samples of blinds? |
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Answer: |
Due to the fact that these are not made to measure products, and that they can be returned to us for a full refund, we do not currently provide samples of blinds.
However, rest assured that should the blind not be suitable for you window for any reason whatsoever, you can return the blind to us for a no questions asked refund. Please feel free to email us should you wish to return a product, and we will provide you with the address for postage. |
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Question: |
Can the width and/or drop be adjusted on blinds? |
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Answer: |
The following blinds can be adjusted.
Vertical blinds
All these blinds can be adjusted in both the width and the length so that they can fit any window. No gluing is required to alter the vein length on the vertical blinds, due to the ingenious assembly system. This system also means that you can ‘tweak’ the length of the blind should you not get it right first time.
These blinds can easily be cut down in width with a hacksaw.
Wooden Venetian blinds
All of our wooden Venetian blinds can be cut down with care. The head rails, and the wooden slats can be cut with either a circular saw, or a band saw. However, this should only be attempted should you be fully familiar with the use of these tools.
Full instructions for shortening the length of the blind are included in the pack.
Metal Venetian blind
All our metal Venetian blinds can be cut down in the width, and our blind cutting tool is available in our Ebay shop. This blind cutting tool will allow you to cut the width of each slat individually, and the cutter also has the same profiled edges as the standard blind, meaning each blind slat has a professional look. Full instructions for shortening the length of the blind are included in the pack.
Roman blind
It is possible to alter Roman blinds, but you will need the appropriate sewing skills in order to do so. Ready made Roman blinds are often massively cheaper than custom made items, and therefore if you have some sewing ability, it is possible with care to alter the width and also the drop of a Roman blind. However, this is not something that we would recommend, and we would always recommend that with a ready made blind unless you are lucky enough for it to fit inside the window, that it be placed outside the window. |
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| Curtain Pole Questions Answered |
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Question: |
Does the quoted length of a curtain pole include the finials? |
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Answer: |
All the lengths stated in our Ebay auctions, are for the length of the curtain pole. Therefore a 47” curtain pole consists of a curtain pole that measures 47”, and the finials will measure extra on top of this. Typically the finials measure between 3 and 5” in length. |
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Question: |
Do we sell extra brackets separately? |
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Answer: |
In order to offer the best value possible, all our curtain poles are pre-paced, and come complete with all the necessary brackets and fixings. Therefore unfortunately we are not able to supply extra brackets for curtain poles. However, it is not possible to add additional brackets to these poles as the rings will not pass over the brackets, and therefore it would not be possible to draw the curtains. |
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Question: |
Are additional rings available? |
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Answer: |
We are able to provide additional curtain rings, and all the curtain rings available are available in our Ebay shop. Rings are available in either packs of six, eight or ten. Full details can be seen in the listings in our Ebay shop. |
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| Question: |
How many rings come with each size curtain pole? |
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Answer: |
| The following is a list of all the sizes of metal curtain poles we sell, and the amount of rings included in the pack. |
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| Curtain Pole Width |
120cm |
150cm |
180cm |
200cm |
240cm |
250cm |
300cm |
360cm |
400cm |
| No. of Rings Supplied |
12 |
16 |
18 |
18 |
24 |
26 |
30 |
36 |
40 |
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Question: |
How many brackets are supplied with each size pole? |
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Answer: |
Poles up to 200cm wide are supplied in one piece, and contain two brackets.
Poles over this size are supplied in two halves, and have three fixing brackets. The join of the curtain pole fits inside the centre brackets so that it cannot be seen. |
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Question: |
Can curtain poles be ceiling mounted? |
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Answer: |
Unfortunately none of our curtain poles can be ceiling mounted. |
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Question: |
Do we sell additional joining splices for curtain poles? |
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Answer: |
Unfortunately in order to offer the best value, all our curtain poles are pre-packed and come with all necessary fixings and joining brackets.
We are therefore unable to offer any additional joining splices for curtain poles. |
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| Ready Made Curtain Questions Answered |
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| Question: |
Which measurement is the width and which measurement is the drop? |
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The first measurement stated is the width of each curtain, and the second measurement stated is the length of the curtain.
Please note that all our curtains are supplied and priced in pairs, and each auction clearly states whether the curtains are lined or unlined.
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| Question: |
Are ready made curtains lined or unlined? |
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We sell a variety of ready made curtains, most of which are lined.
However, each auction listing should clearly state whether the curtains are lined or unlined. If this is not the case then please email us for clarification.
Remember however that in the event that you are not totally satisfied with the goods that you received from us, you may return them to us for a full no questions asked refund.
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| Payment and Discount Questions Answered |
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Question: |
What are your postage charges? |
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Answer: |
All our current postage charges are set out in our Ebay shop. Please click on the following link for full details of our postage charges. |
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Question: |
Is it possible to pay for Ebay items by credit card over the phone? |
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Answer: |
Unfortunately due to Ebay rules it is not possible to take credit card details over the phone. Methods of payment available are Paypal, and payment by cheque. Postal orders are also accepted.
Unfortunately no other payment method is accepted.
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Question: |
Are discounts available for purchases of multiple items? |
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Answer: |
Unfortunately due to the fact that we offer our products at extremely competitive prices, even for large orders it is not possible for us to offer discounts. We appreciate your custom, but we assure that you will appreciate that offering free postage and competitive prices is a fair deal. |
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| Orders and Postage Questions Answered |
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Question: |
Do we ship overseas? |
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Answer: |
All the destinations we ship to our are set out in our shipping information page. Please click the link for full details. |
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Question: |
Can customers collect orders themselves? |
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Answer: |
Unfortunately due to the fact that we are geared up for postage, it is not possible to collect orders and all orders must be posted with our carrier company.
Unfortunately we do not have any collection facilities available. |
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Question: |
Do your products appear in auction? |
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Answer: |
In order to offer the best value available, all our products are offered on a buy now basis.
We did encounter situations in our early days of Ebay trading where customers were paying more for a pole than we would normally sell it at.
On that basis we felt it only fair to all our customers to ensure that all customers pay the same low price for all our products.
Our pricing policy therefore is to offer the keenest prices possible and to offer that price to all our customers. |
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