We hope that you will be satisfied with your goods. But if there is a problem the item may be returned, providing it remains in it original packaging .We will refund the price of the goods less shipping costs .In the event of a faulty item a full refund will be given .PLEASE NOTE that due to hygiene reasons underwear CAN NOT be returned.COMBINED POSTAGE AVAILABLE. We will only ship over seas if paid for by Paypal. We will dispatch your goods A.S.A.P. We are not responsible for delivery times. If a item should go missing no refund or replacement will be given until 3 weeks after the despatched date. This is to allow for any back log at the sorting office and to give Royal Mail time to do a search. PLEASE REMEMBER If you need to get in touch please do so through E-BAY messages or call us, as personal e-mails cannot always be responded to.