SHOP POLICIES

PAYMENT METHODS

• Our preferred method of payment is NOW BY PAYPAL ONLY.

SAVINGS AND DISCOUNTS ON POSTAGE & PACKING COSTS

• P&P for additional items is between £0.50 and £2.50 per item
• Further discount is available for UK customers who purchase more than 5  items, this is for UK ONLY.  Please mail us before checkout if your P&P has not been automatically discounted.
• All UK items are despatched using 1st class Standard delivery unless Recorded delivery has been chosen at checkout, ALL orders will have a Certificate of Posting obtained from our Post Office for your safety.  
• These methods are to protect buyer and seller against loss, damage, theft and fraud.

 RETURNS POLICY

• Premi_hair_designz fully comply with all legal requirements under both the Sale of Goods Act & the Distance Selling Regulations..

FAULTY OR DAMAGED GOODS

• If an item is found to be faulty or damaged on receipt please mail us and return it within 14 days of receipt for exchange or refund including your return postage cost. An investigation and/or compensation claim will be made to Royal Mail as detailed above.

RETURNS FOR OTHER REASONS

• In the UK you have rights under the Distance Selling Regulations with regards to Internet shopping. See the website at www.dti.gov.uk for more information.
• If you are returning goods that are not faulty or damaged, they MUST be returned AS NEW and UNUSED (i.e. in the condition you received them), with the ORIGINAL PACKAGING within 14 days of receipt for full refund less original P&P costs. YOU are responsible for return shipping costs. This does not affect your statutory rights.

ALL RETURNS

• You MUST contact the Premi_hair_designz Team by email first before returning your item. We recommend recorded delivery for all returns as items will NOT be exchanged or refunded until receipt.
• ALL REFUNDS ARE GIVEN BY THE SAME METHOD OF PAYMENT ie if you pay by paypal we will refund by paypal - no exceptions.

ADDITIONAL INFORMATION

• Items undelivered and not collected from your post office will be returned to us and may result in additional P&P charges to repost.
• All orders will be delivered to the registered ebay address, customers must comply with ebay policies and keep these details correct and up to date, Premi_hair_designz will not accept responsibility for additional delivery costs after return due to incorrect address details in ebay, these redelivery costs will be the customers responsibility.

• We are an internet only business and due to planning and  insurance regulations do not accept personal callers. Registered business address for administration: Foss Road, Derbyshire. Stock is not kept on these premises.

We want all of our customers to be happy with their purchases and customer service is paramount here at Premi_hair_designz, we will always work with you to resolve any problems or issues.

Thank you for your interest in Premi_hair_designz products if there is any way we can be of help to you, please email us and we will be happy to assist you :-)