WE'D LIKE TO SAY A BIG THANK YOU TO ALL THE CUSTOMERS WHO HAVE SENT KIND MESSAGES DURING OUR RECENT UNEXPECTED FAMILY ILLNESS, IT HAS BEEN A VERY TRYING TIME & IT'S NICE TO KNOW THAT THE MAJORITY OF OUR CUSTOMERS DO CARE & HAVE BEEN SUPPORTIVE. WE ARE STARTING TO CATCH UP WITH BOTH MESSAGES & ORDERS & SHOULD BE BACK TO NORMAL SOON. THANKS ONCE AGAIN IT'S REALLY APPRECIATED |
WE WILL BE ANSWERING ANY OUTSTANDING QUERIES & REFUNDS TOMORROW. WE ARE RECEIVING A HIGH VOLUME OF ENQUIRIES SO APOLOGIES FOR ANY DELAYS IN RESPONDING. AS WE HAVE HAD TO RESOLVE ROYAL MAIL POSTAL ISSUES OVER THE LAST FEW WEEKS A LOT OF OUR ENQUIRIES RELATE TO POSTING. THE STRIKE HAS CAUSED US A LOT OF EXTRA WORK AND PROBLEMS TO RESOLVE. IF ANYONE NEEDS HELP URGENTLY PLEASE MARK YOUR QUERY AS URGENT & WE'LL TRY TO DEAL WITH IT QUICKLY FOR YOU. WE HAVE WORKED OUR WAY THROUGH MOST ENQUIRIES RECEIVED BUT IF YOU FEEL YOU HAVE ANY QUESTIONS OR MATTERS THAT ARE UNRESOLVED PLEASE LET US KNOW ASAP & WE'LL TRY OUR BEST TO HELP.PLEASE GIVE US A CHANCE TO DEAL WITH YOUR QUERY BEFORE LEAVING NEGATIVE FEEDBACK, WE ARE TRYING REALLY HARD TO CATCH UP AT THIS END & HOPE TO DO SO VERY SOON.
AS A RESULT OF ROYAL MAIL'S POSTAL STRIKE WE WILL BE INTRODUCING NEW DELIVERY METHODS TO OUR LISTINGS OVER THE NEXT FEW WEEKS. IF YOU WOULD LIKE YOUR ITEM DELIVERED BY OTHER MEANS & DON'T SEE ALTERNATIVE DELIVERY METHODS ON YOUR LISTING PLEASE GET IN TOUCH & WE'LL GIVE YOU A PRICE FOR EACH OPTION AVAILABLE.
We pride ourselves on offering a responsive and caring customer service, so if there is any problem at all with your order or you are not happy with your item please get in touch with us so that we can help. Our main aim is that you are happy with your item, as we would expect if buying ourselves on E-Bay. We would hope that prior to leaving neutral or negative feedback you would contact us with your concerns and we will do everything we can to resolve the problem.
If you would like your items dispatched for a certain date i.e Hen Party, Stag Do, Birthday, Anniversary etc please let us know the date with your order so that we can try to fulfill your order as soon as is possible.
A giftwrap service is available, please contact us for full details.
Please bear with us during Royal Mail's Strike as it's taking a little longer to process enquiries.
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