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Payment:
- We prefer paypal: It is safe and convenient
- Bank transfer: please contact us before pay
- T/T and L/C: please contact us before pay by these
- We cannot accept any check and money order
Unpaid Report:
Once the item is purchased, please pay within 10 days of auction end ( 14 days of multiple purchase). The unpaid remind email is sent automatically after 10 days. If no response after 10 days, Non-paying Bidder Alert is reported and the item will be relisted
Shipping:
- We ship the item(s) from Monday to Friday (China Time). Most items are shipped within 1-3 working day (except public holidys and unexpected things) by airmail or EMS (express mail service), but the fewest items are shipped after 4 days due to lack of the stock
- It normally takes about 8-25 days to USA, Canada, Australia, New Zealand, and Europe. We are unable to take any responsibtily for actual, applicable tariffs, and duties in your country. However, according to our experience, it could be postponed due to the delay of the Customs Clearance, bad weather, public holidays or local events
Tracking:
If you do not receive the parcel after 30 days of mailing date, please contact us. According to The Regulations and Rules, it begins to track the parcel after 30 days of mailing date and it needs another 20 days to track the missing parcel
Mailing Address:
- We ship the parcel upon your confirmed mailing address on paypal Please confirm your mailing address on paypal. If your mailing address is unconfirmed on paypal, we are not responsible for the missing parcel.
- If no one claims the parcel (e.g. on leave, holidays or no one at home) and the parcel is returned to us with the tag of "no one claims" on the parcel, we are not responsible for the return
Return:
- Please contact us if there is any problem within 14 days of receipt.
If the item is damaged/lost during delivery, or if defective/wrong item shipped, please inform us within 2 days of receipt in detail. We will refund in full based on the confirmation
- Guaranteed money back/exchange within 14 days of receipt if dissatisfaction. Before we refund the payment, the item should be returned in original condition. However, two-way shipping cost is non-refundable
Technical Problem: The following emails are automatically sent to the buyers by ebay system
- Winning Buyer Notification email
- Payment Reminder email
- Payment Received email
- Item Dispatched email
Due to technical problem, sometimes we cannot receive your information by our email address. Please try to contact us via ebay "My Messages" or "Ask seller a question"
Feedback: Feedback is automatically sent to you after you leave us positive feedback
Please do not leave negative feedback before you contact us. We will resolve the problem no matter what happens
Others:
Specific: Please leave a message on paypal note or ebay if you have any shipping requirement within 24 hours of payment date
Invoice: We will provide commercial invoice if required
Privacy Policy: We guarantee not to sell, loan, trade or publish our customers' personal information to the third party. We takes our customers' privacy seriously
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