 |
| Q:What is your return policy? |
|
| A:Our return policy can be viewed by going to our home page. Click on "Postage & Payment" found in Shop Pages on the left hand side of our home page. Our returns policy is under the heading "cancellation. |
| Q:Do you combine shipping? |
|
| A:Many of our products in our shop already qualify for free shipping when purchased with an eligible item.When making a combined purchase we would advise you not to complete checkout if you are unsure that your combined purchase qualifies for a reduction in shipping charges.We would then send you a revised invoice for you to complete the transaction. |
| Q:When can I expect my order to arrive? |
|
| A:We aim to dispatch all orders with-in 2 working days of cleared payment. If for any reason we are unable to do so, an email would be sent to you with details of any delay. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Charges for shipping vary depending upon the product.All shipping prices are shown on the individual listings.We try to offer more shipping options where possible(ie: 1st or 2nd class, standard parcels etc).Certain items due to their size or weight cannot be combined with other purchases.Our aim is to offer the buyer the most cost effective method. |
| Q:Do you ship internationally? |
|
| A:Yes, all we ask is that you contact us first with your requirements. Once you wish to proceed you will need to add the items to your basket, but DO NOT complete checkout. We will then send you a revised invoice for you to complete the transaction. Please note we offer a tracked service for international delivery, which fully covers the buyer. |
| Q:I am having trouble finding a particular tool, can you help? |
|
| A:Hopefully the answer is yes. We are a Premier Toolbank Stockist with access to over 25,000 hand & power tools available next day. So if you need help in finding the tools you require, please contact us and we will endeavour to locate them for you. |
) 
