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| Q:How long will my item take to arrive? |
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| A:Your item would normally take 1-3 working days from receipt of payment. We ship Monday-Friday. Please take a look at our feedback from our many delighted customers commenting on the speed of delivery! |
| Q:What if my item doesn't arrive? |
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| A:Please contact us if this occurs and we will handle your complaint directly. Parcels sent by courier will have a tracking number and we will trace it for you. |
| Q:Do you combine shipping? |
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| A:Yes, we can combine shipping, please contact us for a cost. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Our shipping charge is £5 inside the UK. This includes, handling, packaging and delivery by courier.
Destinations and postcodes listed below are not classified as UK mainland by Business Post.
The Islands of Scotland, Northern Ireland, Isle of Man, Channel Islands,Isle of white and Jersey are higher in costs,please email us for prices. |
| Q:Do you ship internationally? |
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| A:Yes, we will ship internationally, please contact us for a cost. Items that weigh morethan 2kg we are unable to ship Internationally as we send International Items via Royal Mail International Signed for and their weight allowance is 2kg. |
| Q:What if my item is faulty |
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| A:In the unlikely event that a fault occurs, please contact us immediately and we will organise a replacement or replacement part, whichever is more suitable. |
| Q:What is your returns policy? |
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| A:We describe our items as accurately as possible and therefore do not accept returns unless faulty. Please contact us first. |
| Q:Will you leave feedback? |
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| A:Yes, we always leave feedback. |
| Q:What forms of payment do you accept? |
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| A:We accept payment by PayPal, cheque, postal order or credit card. |
| Q:What if I want more detailed technical information? |
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| A:Please contact us and we will endeavour to find the information you are looking for. |
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