 |
| Q:IS RECORDED INSURED? |
|
| A:NO, SHOULD THE JEWELLERY GO MISSING IN THE POST THIS IS THE RISK YOU TAKE BY CHOOSING THIS OPTION. ANY ACTION YOU TAKE THROUGH PAYPAL TO RECOVER YOUR MONEY WILL RESULT IN LEGAL ACTION TO RECOVER THE MONIES OWED AS THE OPTION TO TAKE INSURED POST IS THERE BUT YOU CHOSE NON INSURED KNOWING THE RISKS. BY BIDDING/BUYING MY ITEMS YOU ACCEPT THESE TERMS |
| Q:FEEDBACK |
|
| A:FEEDBACK WILL BE LEFT WHEN I RECEIVE IT FROM YOU-THIS TELLS ME YOU HAVE RECEIVED YOUR ITEM. IF YOU ARE UNHAPPY WITH ANY ASPECT OF THE TRANSACTION PLEASE CONTACT ME BEFORE LEAVING FEEDBACK |
| Q:I HAVE NOT RECEIVED MY ITEM |
|
| A:PLEASE EMAIL ME THROUGH EBAY AND I WILL LOOK INTO IT FOR YOU. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:P&P IS CLEARLY STATED IN ALL MY LISTINGS
RECORDED IS £3 AND SPECIAL DELIVERY IS £5, ALL ITEMS WILL BE DELIVERED IN A GIFT BAG/BOX |
| Q:Do you ship internationally? |
|
| A:YES, SHIPPING & HANDLING IS QUOTED FOR SIGNED FOR INSURED DELIVERY-INSURANCE IS SEPERATE SO THE PRICE YOU SEE ON YOUR PACKAGE IS JUST THE POSTAL CHARGES AND DOES NOT INCLUDE THE INSURANCE, PLEASE BE AWARE FOR EXAMPLE: POSTAGE COST ON PACKAGE FOR A RING COSTING £100 IS £5.34 INSURANCE £2.00=£7.34 |
| Q:WHEN DO YOU POST? |
|
| A:I POST MON-FRI |
| Q:I ASKED A QUESTION BUT GOT NO REPLY |
|
| A:I WILL ANSWER ALL QUESTIONS WITHIN ONE DAY, CONTRARY TO BELIEF I AM NOT TIED TO THE COMPUTER |
| Q:PAYPAL PAYMENTS |
|
| A:CONFIRMED PAYPAL ACCOUNTS WILL RECEIVE PRIORITY, IF YOU ARE NOT CONFIRMED POSTING WILL BE HELD FOR UP TO 7 DAYS, PLEASE BEAR THIS IN MIND WHEN LEAVING STAR RATINGS/FEEDBACK, IF YOU WANT YOUR ITEMS QUICKER-GET CONFIRMED |
| Q:DO YOU ACCEPT RETURNS? |
|
| A:YES, RETURNS ARE ACCEPTED WITHIN 14 DAYS FROM RECEIPT-YOU MUST EMAIL TO INFORM ME YOU WISH TO RETURN AN ITEM. BE AWARE IF THE RING IS RETURNED DAMAGED OR WORN (IF NEW) REFUNDS WILL NOT BE ISSUED |
| Q:WHAT IS YOUR BUSINESS ADDRESS? |
|
| A:MPJS JEWELLERY
61, MOSTYN ST
LEICESTER
LE3 6DU |
| Q:WHY IS YOUR SPECIAL DELIVERY EXPENSIVE? |
|
| A:SPECIAL DELIVERY IS £5-£4.60 POSTAL CHARGE, 40P FOR A GIFT BOX, I DO NOT CHARGE FOR THE BUBBLE ENVELOPE, ANY ADDITIONAL PACKAGING OR MY TIME SO I DON'T THINK I AM EXPENSIVE |
| Q:SELLER RATINGS |
|
| A:PLEASE RATE ME HONESTLY-IF YOU THINK I POSTED LATE-THIS MAY BE THAT YOU ARE UNCONFIRMED WITH PAYPAL SO PLEASE ALLOW FOR THIS |
| Q:When can I expect my order to arrive? |
|
| A:DEPENDING ON WHEN YOUR PAYMENT CLEARS WITH PAYPAL OR RECEIPT OF POSTAL ORDER OR CHEQUE (10 WORKING DAYS TO CLEAR)NORMALLY YOU WILL RECEIVE IT THE NEXT WORKING DAY WITH SPECIAL DELIVERY. TO CHECK, GO INTO 'MY EBAY' AND CLICK 'VIEW ORDER DETAILS'. I ALWAYS AIM TO POST WITHIN 1-2 DAYS |
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