WARRANTIES, RETURNS AND DAMAGED GOODS.

We want your purchase to go smoothly, but occasionally there may be an unforeseen problem which needs to be addressed. Please read through the following points as they apply to your prospective purchase. They will help you if anything goes wrong. None of the following will affect your statutory rights in any way.   Please note that you should contact us first to request a Returns Authorisation form which will need to be completed and returned with any item.

1. Warranties

If your item is offered with a manufacturer’s warranty it will say so in the listing.   Most of our items are clearance stock.  These may often be discontinued items, finance snatchbacks or customer returns.  Items without a specific warranty are sold as being in working order [unless otherwise specified in the listing] and we will refund or replace any item which fails within a maximum of 7 working days from delivery.

2. Shortages or Damage in transit

Items sent by carrier are automatically insured. However, in order for this insurance to work it is necessary for us to register a claim within 48 hours of delivery of goods. This means that we need to know within 36 hours, preferably by email. When signing for the package, you will be signing to say that you have received it in good condition. IT IS IMPORTANT that you actually examine the outside of the carton on all sides before you sign – noting ‘Damaged Carton’ or similar on the driver’s paperwork if necessary. You should keep all packaging until you are satisfied that the item inside is undamaged – any claim for transit damage may depend on the packaging being available for inspection. If the claim is allowed, the carriers will normally pay for collection.

3. Distance Selling Regulations 2000

These regulations apply to sales to private individuals (rather than business customers) who purchase by means of one of ebay’s ‘Buy it Now’ formats, and specify that you have a ‘cooling-off’ period of 7 working days from receipt of the goods during which time you may notify us in writing, by email, fax or post, of your wish to cancel.  Any goods returned under this provision must come back to us within 14 days.  This applies to items which we have shipped to you only and which have been purchased through a Buy it Now listing. It does not apply to an auction listing item or if the item has been collected from our premises in which case Distance Selling regulations do not apply, in the same way as they would not if you purchased an item from your local shop.

This is not the same as having 7-days free approval. You have a ‘duty of care’ for the goods and they must be returned to us in a brand new saleable condition. This means they must be in the original packaging, with all original inserts, instructions, etc. Once you have used, assembled, inserted print cartridges etc. or mounted the item on the wall you will be deemed to have accepted it and this option will no longer apply.

There must be no additional writing or labels on the outside and you should carefully tape up and/or rewrap as necessary to protect the item on its way back to us. You MUST have our RETURN AUTHORISATION EMAIL, a copy of which you must enclose when sending the goods back, and you are responsible for the cost of return carriage.

For your own protection, you should make sure that you are using an insured, trackable service to return the goods as we will not be responsible for loss or transit damage that is evident, and reported to the carrier, when the package arrives. We will refund the full Buy it Now price on undamaged items as specified above. Where the item was supplied 'freepost' we will deduct a 15% restocking charge to cover wasted shipping costs and associated administration.

The receipt of your positive feedback on ebay will indicate that you have accepted, and intend to keep, the goods. 

4. Faulty goods

Whilst we endeavour to offer only top quality items, there may be occasions when the item you receive is faulty in some way. In the case of minor damage which we have known about in advance this should always have been described in the original item listing. Please refer back to that before raising your complaint with us.  On occasion we advertise goods which we describe as 'faulty' or 'assumed faulty'.  You cannot return these goods.

In all other cases you should contact us first to advise us of the problem. Keep all packaging and refer to the paragraph above for more hints. We will issue a RETURN AUTHORISATION NUMBER and make the necessary arrangements, or (at our option) provide a replacement if available.

In some cases we may ask you to return the item yourself by a specified method, in which case we will be responsible for refunding you the cost of postage/carriage on top of all monies you have paid in advance. Please do not return goods without having contacted us first!

For your own protection, you should make sure that you are using an insured, trackable service to return the goods as we will not be responsible for transit damage that is evident, and reported to the carrier, when the package arrives.

In the case of items returned by post, we may refuse to accept a package if the contents have clearly been damaged on the way to us, and the Post Office will return it to you so that you can make a claim. This is why you should make sure you get a receipt for the item.

5. Late or lost in transit deliveries

When you make your payment we will tell you when your goods will be despatched and tell you when you should expect delivery.

Signed-for carrier: Depending on the item and the delivery method chosen, this may be an overnight or 48 hour service.  If the carrier misses you he should leave a card through your door with details of how to contact the local delivering depot and rearrange delivery. If you fail to respond, the package will be returned to us and you will have to pay the carriage again. There are occasions when drivers fail to leave cards – so if you have not received your item within one or two days of the notified expected delivery period having expired, please contact us so that we can chase it up for you. We would prefer to make unnecessary calls rather than to have your item arrive back!

Post: We normally use Royal Mail First Class Post for items under 750gm packaged weight and Royal Mail Parcels for items above that weight (and up to 2 kilos). Exceptions to this are items with a value of over £28 which would not be adequately covered by Royal Mail compensation. Please see the listing or ask questions if you need more information.

It has been our experience that all posted packages reach their destination, as we package carefully and label clearly. However, there are occasions when items are returned to us as ‘not collected’. So if you feel that your delivery is overdue, the best advice is to contact your local postal delivery office first, to make sure that your package is not being held awaiting contact from you. If the package is not called for, Royal Mail will return it to us and you will have to pay the postage again before we will send it out once more.

We always obtain a Certificate of Posting or receipt for every item we send out. If an item fails to arrive altogether we will initiate a claim with Royal Mail or the Carrier and reimburse you accordingly.

6. Ebay procedures

We are always pleased to leave feedback, but recognize that this is completely optional - we will never harass you for feedback ourselves! Please note that we leave feedback automatically - once you leave a positive feedback for us you will get one in return.

Please note that in order to protect our excellent reputation we ALWAYS block bidders who have left us unfavourable feedback.  As we pride ourselves upon our customer service there should never be a problem which we cannot sort out between us........

It is our policy not to cancel sales 'by mutual agreement' unless we are at fault. If an item is refused or returned for any other reason we will reclaim our selling fees via ebay's recognised procedures.

We follow the automatic program of payment reminders via ebay. If a buyer fails to pay before the date when we are eligible to reclaim our Final Value Fees we will not subsequently remove an Unpaid Item Strike. If you cannot pay, please do not bid.

We will always respond to Questions or requests for other information as quickly as possible - but please bear in mind that we do only open during business hours.

If you ever have difficulty in contacting us via email, you are welcome to telephone between 9-4 weekdays on 02476 617500.

We undertake to deliver all orders within two weeks of receipt of cleared payment - a glance at our feedback will show that we are usually much quicker!

If you are unhappy with any aspect of our service, please contact us immediately to give us the opportunity to address the situation.

Paypal payments on collection only items:
We are now happy to offer Paypal on all listings, even those which are marked for collection only. If you pay by Paypal and wish to collect you MUST bring with you a printout of the email you receive from Paypal showing this payment (which we will keep) together with ID in the name shown on the Paypal email. No goods will be released without this information. This is a security measure designed to ensure that we only release your goods to you or your authorised representative. Please remember that you cannot send a third party company to make collections on your behalf unless they are able to produce this paperwork or pay on collection. Note also that we do not package 'collection' items in any way. It is in your own interests to talk to us before you book a third party carrier...