*** We can sometimes arrange a small discount for people who are buying four or more items in one transaction - go on, ASK! *** ***Wherever possible we 'reduce, reuse, recycle' and the majority of our packages are sent using strong, suitable, re-used packaging, from trade or household items*** *** We obtain a proof of posting for every item we send. *** *** Lighter, and single items are sent second class with the Royal mail, as we fnd this every bit as fast as first class. However, if you would like us to send any item(s) 1st class for you, please ask before you settle the invoice, and we will add the extra cost to your invoice. *** *** Heavier, and multiple item orders will usually be sent by courier. For more details on our delivey services, please go to our 'DELIVERY INFORMATION' page, but don't hesitate to ask us if anything isn't clear! *** *** We are a 'proper' independant, family business, and strive to offer our customers the very best service possible. We don't treat our customers like 'computers' we treat you like PEOPLE - so if there is anything else we can help you with, please DO ask. *** *** You can be confident in the knowledge that you are dealing with a family business, and we have a combined experience of the best part of 100 years in this business. We have forgotten more about the pet trade, than many people will ever know!*** *** We are more than happy to ship most of our items overseas. Please contact us for a shipping price before you buy. *** *** If you see any mistakes in our listings, we would be grateful if you would take a moment to let us know. *** ***There are a couple of other sellers who regularly copy our litings. Thankyou to all our regulars who keep alerting us and ebay to this dishonest behaviour. Please make sure if you MEAN to buy from kinlosspets, you ARE buying from kinlosspets! *** ***** Finally, thank you very much for taking the time to read this, and browse our listings. We hope you saw something that tickled your fancy! *****