Delivery Information

Items that are ordered on a Monday to Friday before 12.30pm are normally dispatched the same day, for delivery with in 48 hours, although our aim is for them to be delivered next day. Orders placed after this time will not be processed until the next working day.

We dispatch goods daily (Monday – Friday) via PARCELFORCE, INTERLINK EXPRESS & THE POSTOFFICE. Orderd received on Sat/Sun will be sent out the following Monday. All Deliveries are covered by the relevant couriers insurance, if you require details please contact

info@kiddieko.com

Please note that any time frame quoted for delivery is not a guaranteed delivery time. It is an estimated time given to us by the carrier and we cannot be held responsible for any delay. We cannot be held responsible for any loss or otherwise incurred through delay in delivery caused by our suppliers or any third party. All deliveries require a signature. Should a delivery be attempted and no-one is available to provide a signature, a card with details of the parcel will be left at the address by the relevant courier. Please contact them direct regarding re-delivery & a second attempt to deliver should then be made on the next working day (Mon-Fri). For outlying areas and off shore islands please allow at least 4 working days for delivery, although Parcelforce aim to deliver before this time. If a parcel is returned to us after a card has been left at the address & no response has been received, you the customer will be held responsible for the full cost of returning the parcel to us. This amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched. There will be no exceptions whatsoever. Occasionally the carrier may fail to deliver within the quoted time frame. You must allow 7 days to locate the item/s. If the delivery falls outside 14 days from order you will be entitled to cancel.

Delivery address

Please ensure that you provide the correct delivery address and postcode with your order. It is your responsibility to ensure these details are correct. Incorrect address details may cause a delay in dispatch and /or delivery of your order. We cannot be held responsible for any loss you may incur if your order is signed for by a third party.

I am buying more than 1 item, will my items all be delivered together?

Where possible we will always try and ensure that all items purchased from us as one order are dispatched at the same time. If for some reason this is not possible, for example we are out of stock of 1 item that you have ordered, you will be advised by email. You can then decide if we should hold the dispatch of the entire order or just the item that is not in stock. The number and size of the items ordered will depend how they are packed and how many parcels you will receive.

Why haven’t I received my order

Kiddieko will not dispatch the order until payment has been received and cleared.