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| Q:!!!!!!!!!!!!!!!!!!! PLEASE READ THIS FIRST !!!!!!!!!!!!!!!!!!! LOOK AT THIS FIRST !!!!!!!!!!!!!!!!!!! |
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| A:Our FAQs are designed to answer commonly asked questions. We won't usually reply if your answer is clearly found in our FAQs. So please read them first: they cover everything from postage, delivery, international delivery, payment and all sorts of other stuff. 9 times out of 10 the answer is there. If you then have a query please email us via Ebay. |
| Q:Do you combine shipping or offer a postage discount if I buy more than one book? There are 3 books I would like but when I try to pay Ebay tells me that I need to pay for them one at a time via Paypal |
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| A:We list items only as Buy-It-Now and fixed p/p. We offer a Paypal refund of £0.50 (UK) / £1 (EUR) / £1.50 (ROW) for each subsequent p/p if you buy more than one item at the same time, provided all items are sent to the same address. But you must send us a separate message via the Ebay message system (NOT by email) when paying to receive the refund. |
| Q:When can I expect my order to arrive? |
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| A:We operate SAME DAY DESPATCH, 6 days a week. If we receive your order by 4.30 pm UK time, it will normally be despatched that day. So UK delivery is 2-3 days; Europe 3-5 days; ROW 5-10 days. We cannot be responsible for postal delays once your order has left us. UK orders above £20 and overseas orders above £30 are sent by 'Signed For' delivery. |
| Q:How much is the Shipping and Handling Charge? |
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| A:This is displayed in the listing. We are a full-time, operational, staffed business, not an amateur or part-time seller. Processing, picking, packing, posting and servicing your order involve human labour, time, materials, transportation and overheads. The p/p charge is NOT just for the "actual postage cost": it provides our professional service. |
| Q:Do you ship internationally? |
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| A:Yes we ship worldwide by airmail, 6 days a week. Please not that we do NOT ship by surface mail: please do not request it. |
| Q:Why is one particular book so expensive? Can I make you a "Best Offer"? |
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| A:We believe that our books are priced competitively, with prices starting at just 1p. Some editions by some publishers with a particular ISBN are scarce and hard-to-find, and priced accordingly. All books over £20 have a "Best Offer" icon, so you may submit an offer, provided it is a sensible one: if you offer £2 for a £25 book, we will decline it. |
| Q:Can I collect in person, as I live nearby or am passing through? |
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| A:Sorry, no. We operate a purely mail order business, and do not entertain personal callers. |
| Q:Hi Mate - I want to buy this book, but i wont be paying more than £8 for it including P&P - OK? P&P should only cost £1.50. So change the price to what it should be and then I'll buy it, OK? Thanks. |
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| A:Please note that we do not answer such messages. |
| Q:Can you send me a scan of the cover of this book? |
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| A:Yes we can, provided the book is priced at over £15.00. Otherwise we will try and describe the cover in our response message. |
| Q:What is your return policy? |
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| A:Normally we will refund any item, within 7 days of receipt, if the book is not as described. Should you wish to return an item, please contact us first. Please ensure that the returned package reaches us safely: we cannot be responsible for returned items which go astray in the post, or have been wrongly addressed. |
| Q:A paperback version of this book in so-so condition and published in the UK is worth about 5 dollars. What are you trying to do, RIP PEOPLE OFF??? |
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| A:Please note that we do not answer such messages. |
| Q:What forms of payment do you accept? |
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| A:As it clearly states in all our listings, we only accept Paypal. We do not accept cheques, postal orders, cash, Guatemalan money orders, or any other form of payment. In fact, Ebay won't physically allow you to buy anything from our shop unless you have a valid Paypal account. |
| Q:I am looking for a book called XXXX by YYYY, published by ZZZZ. Do you have it in stock? |
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| A:Please search our listings for this information. Make sure you search 'title and description' just in case. |
| Q:If I'm rude to you in a message, or use insulting or offensive language, will you still reply? |
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| A:No, we won't. |
| Q:You state that you are the biggest bookseller on Ebay UK - is that correct? |
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| A:Unlike virtual sellers with books 'direct from publishers', we actually have the books on our shelves: 120,000+ books ready for despatch! Plus 20,000 awaiting cataloguing at any one time. Over 70,000 titles are now individually listed at any one time on Ebay UK, many with 2, 3 or more copies. This easily makes us the largest bookseller on Ebay UK. |
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