 |
| Q:If i am unsatisfied with the item, how I should do? |
|
| A:Regarding this we apologize to you. We hope you feel satisfactory with this transaction. We are sincere, and our service will be the best .Please understand and forgive.
If you don’t satisfactory still, please contact me right away, We want to try my best to solve this problem. |
| Q:Dose the dress come in a different color? |
|
| A:We can make the dress for you want colour, or you can tell us your email so that we can send you the colour chart we have. |
| Q:How much is the CUSTOM and Handling Charge? |
|
| A:If you need to have custom-made(Change color or measurement)
Each item add $15USD or 10GB,15AUD. |
| Q:Can I get the dress 100% the same with the picture? |
|
| A:Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw. |
| Q:Can this dress be made with lace up or zip back? |
|
| A:Yes,we can make the dress with lace up or zip at back.
When you make payment,must inform and write in the paypal payment NOTE information. |
| Q:Can I get a better price if I order more dresses? |
|
| A:Please contact with us,we will directly uses e-mail to reply.
We would like to make them for you ,and give you a better price. |
| Q:Could you tell me when I can get it if Buy Now? |
|
| A:Buyers please allow approximately 15-30 Business days for delivery after the order being processed.The manufacturing time in our factory is 10-15 Business days,Get Your Dress in 20-30 Business days.
Please ahead of time prepares to prearrange! |
| Q:Why I need to wait for so long time to get the dress? |
|
| A:Because has custom-made probably needs 10-15 Business days, ships the probably for 10-20 Business days. All is Hand cutting, including Beaded braid, Embroidery, Paillette,and good quality depends on the making time.
Please give us enough time to make your perfect dress! |
| Q:Could you make the dress quicker, because I need it for my prom on 30th? |
|
| A:Sorry,because we have many consumers, we must defer to the order to send out. But we would make it urgently for you to make sure your time. |
| Q:Do you offer international shipping? |
|
| A:We can shipping to worldwide.US,Canada, UK, Europe,Australia,Asia,South America, Africa,Other Countries. |
| Q:About International Shipping Service and Delivery Time |
|
| A:We use Standard Int'l Flat Rate Postage.
The destination to US,Canada, UK, Europe,Australia Asia 10-20 Business days.
The destination to South America, Africa,Other Countries 12-25 Business days. |
| Q:About International Shipping Import Duties Taxes |
|
| A:Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. |
| Q:Where do you ship from? |
|
| A:We send out from China Beijing.Please Understand international Shipping and Packaging Charges. |
| Q:How much does it cost to ship to my country? |
|
| A:This will show the shipping information in description. |
| Q:Do you have the shipping discount or combine shipping? |
|
| A:Sorry,The Bridesmaid , Bridal , Cocktail , Evening, NO combined postage discounts.
Because these dress weight about 1.5kg-2kg.
Moreover is the international shipping service,therefore the shipping expense are high.
Please understand and forgives! |
| Q:About have stock items |
|
| A:If the item you want we have in stock, shipping time is 8~15 days by EMS after payment cleared. |
| Q:How do I pay for my purchase? |
|
| A:We only can accept paypal and Western Union.
www.paypal.com
Paypal e-mail:skyvogue@vip.163.com |
| Q:I would like to buy more dresses, Please send me the invoice. |
|
| A:Please tell us you paypal e-mail, we will send out invoice to you. |
| Q:Can you accept the money order or check? |
|
| A:Sorry,We only can accept Paypal and Western Union. |
| Q:What is your return policy? |
|
| A:We Accept Refund Or Exchange.
Please carefully check the measurement and colour. All our items have been screened carefully before send out.
Because is has custom-made THERE IS NO REFUNDS. |
| Q:Returns The Following Situation |
|
| A:A.Please contact us before return,All items must be returned or changed within 14 days. ( Sign for time as standard)
B.Tags no attached,Worn, perfume or altered garments NO REFUNDS
C.Buyer needs to pay the return shipping charges.We only returns item price,The shipping charges and return shipping charges NO REFUNDS |
| Q:NO REFUNDS Situation |
|
| A:Custom Measurement and Color THERE IS NO REFUNDS |
| Q:What size does this dress have? |
|
| A:This dress have all the sizes and measurement，Please inform size which you choose from our chart.And we can make you want size also. |
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