Gifts Games Gadgets Guarantee

·        We Will always reply promptly to emails (within 24 hours)

We know that communication is an important part of the ebay experience. How many times have you read members feedback comments and seen “No reply to emails”, “No contact”, “emails ignored”. At Gifts Games Gadgets we always try to reply to emails within 24 hours. Even if we cannot answer your queries immediately we will send a confirmation that we have received your email.

·        We will always describe the goods we sell honestly

It is important that our customers trust us (we want you to return and purchase from us again). We will endeavour to include all information in our descriptions, if you are still unsure about anything please contact us.

·        We welcome comments from customers and will try our best to answer your questions

If you want to ask questions about an item we are selling, go right ahead. We know that looking at a picture of a product isn’t the same as holding it in your own hands. You may have a comment either critical or in praise of your buying experience, let us know your thoughts. We strive for perfection and your feedback is important.

·        Items will be securely packaged

Imagine the scene. The postman knocks on your door; it’s a parcel for you. You open the parcel carefully, fingers tingling in expectation. But, oh no, your precious purchase is dented, smashed or broken. At Gifts Games Gadgets we know that the most important part of the buying experience is making sure that your item is delivered in perfect condition. We carefully check every item before it is securely packaged, ready for the journey to your home.

·        All items come with a 12 month warranty unless otherwise stated

Our standard warranty covers all items we sell. If an item you have bought from us is faulty we will replace the item free of charge. What does “unless otherwise stated” mean? Some products such as Trust computer accessories come with a 2 year warranty also particular manufacturers offer their own warranty or guarantee, for example; Seiko offer a 5 year warranty on their Gents Eco Drive Wrist Watch.

·        If you are not satisfied with your purchase you may return the item for a refund

To complete the buyer experience we want you to be happy with your purchase. If for any reason you are not happy with the item you have received you may return it to Gifts Games Gadgets and we will refund the purchase price. The buyer must contact us within seven days of receipt and return the item within 14 days. The product must be in its original condition and packaging.  Post and packaging costs are non-refundable