| Returns
We want
you to be completely happy with everything you buy from GetAnAlarm.co.uk,
so we're here to help, even after you've made your purchase.
Please
make sure that you check your items carefully before they are used
or installed. We also recommend that you keep the details of your
transaction, as you might need it as proof of purchase in the event
of any after-sales queries.
Our
no quibble 7 day money back guarantee
Unless stated otherwise on the listing,
most of our products are covered by our no-quibble 7-day money-back
guarantee. Just contact us and return them to us unused in
the original packaging, with the receipt and we'll give you
a refund.
We do not offer a trial service and must stress returned items must be unused and still the 'as new' condition. Any signs or indication of usage will invalidate your 7 day money back return guarantee and we will not honor any refund or the return delivery costs.
Due
to the complex nature of alarm systems, items returned within 7 days
are subject to a 10% restocking fee without exception. It is the customer’s
responsibility for the safe return of any item including the relevant
postage costs. We recommend using a traceable and insured method such
as Royal Mail Special Delivery.
All
returns must be in an ‘as new’ and resealable condition.
Any products, which may have incurred damage and/or missing, will
be charged to the customer.
Returns
Authorisation: Before
returning any product you must receive authorisation by
completing this form.
Within
28 days
After authorisation please
return the faulty product(s) with the receipt and we will arrange
a new replacement. Please
return the faulty item(s) with the receipt and we'll usually be able
to repair it for you. If we can't offer a repair, we'll usually give
you a replacement.
Within
12 months
After authorisation please return the
faulty product(s) with the receipt and we will arrange a repair.
Please
return the faulty item(s) with the receipt and we'll usually be able
to repair it for you. If we can't offer a repair, we'll usually give
you a replacement.
In
all instances, it is the customer’s responsibility
for the safe return of any item including the relevant postage costs.
We recommend using a traceable and insured method such as Royal Mail
Special Delivery.
Returns
Authorisation: Before
returning any product you must receive authorisation by
completing this form.
On occassions we may
offer 'Clearance' items or items advertised as 'spares or repair'.
These items are excluded from any warranty or return
claims.
Please
sent all returns to:
Returns Depatment (quote your Returns
Authorisation Number)
GetAnAlarm.co.uk
PO Box 2275
Watford
WD18 3JJ
(This address can only receive deliveries via Royal Mail and
not courier companies)
Please also
include your Returns Authorisation Number and covering
letter with the package to avoid any delays.
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