we understand that flowers are difficult to vissualise online, so we are happy to refund your purchase if you are not satisfied,within 7 days of receiving the item,although you must pay for return postage to us.refunds will be given when we recieve the item in its original condition.your feedback is always appreciated as it lets us know where we can improve our products.if you are purchasing multiple items you will be eligible for a postage discount,please request a revised invoice.regards,chris