Warranty & Returns

All the products we sell are brand new factory sealed and come with a full manufacturer’s warranty. Most items come with warranties of between 1 and 3 years.

WHAT TO DO WHEN YOUR ORDER ARRIVES

When your order arrives please keep all packaging, booklets and accessories and open it as carefully as possible in case there is a problem. Please test your new item when it arrives and make sure there are no faults or problems. If it is a gift, to be given at a later date, we still recommend opening and testing it on receipt.

WARRANTY & FAULTS

If your item develops or is delivered with a fault please contact the manufacturer immediately on the numbers supplied below. The manufacturer has trained personnel who can quickly diagnose the problem and will be able to remedy it over the phone or will repair the item if required.

Manufacturers Contact details;

Acer: 0871 760 1000

Apple Support: 0844 209 0611

Asus: 08701 208340

HP: 0844 369 0369

Lenovo: www.lenovo.com/uk/en/index.html

Toshiba: 0844 847 8944

Samsung: 0845726 7864

Sony: 08702402408

If you are having problems with the manufacturer or require assistance please email us.

RETURNS

You may return an unused item within 7 days for a refund or an alternative product.

-We can only refund shipping costs if the return is a result of our error.

-We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

Please contact us with the following information;

Your Ebay Username:

Your Name:

Product Serial Number:

Description of the problem:

Date purchased:

Reason for return:

We will then issue a Returns Number and instructions on returning the item.

The customer pays all return shipping and the original shipping cannot be refunded. We will also not refund the eBay fees paid on the original transaction at approx 5% (i.e. £300 item = £15 eBay fees)

The item must be repackaged exactly as you received it with all manuals, leads accessories etc. The item must be unused with no marks or damage and it must be able to be resold as new.

If these criteria are not met we will return the item to you.

If it is returned in A1 - new condition there will not be a problem with a refund.

PURCHASING FROM OUTSIDE THE UK

If you are purchasing an item and live outside the UK please check the local warranty situation with the manufacturer before purchase. Some items come with Worldwide Warranties, some with EU warranties and some UK warranties only. If the item is not covered under the manufacturers warranty we cannot be responsible for shipping costs involved in returning the item to us and sending back the repaired unit.

Any questions please email sales@etradecomputers.co.uk

Thanks