FAQ
The following are frequent topics for questions and we hope you will find the answers here to most things about how we run our shop. This summary is for your convenience and does not itself form part of our terms & conditions which you will find on our shop page, Terms & Conditions.
Communication & Contact: We try to reply to all questions and messages at the latest within one working day. Buyers will receive emails to acknowledge their purchase and payment and to notify them of despatch.If possible please include a telephone number with your check out details. We promise not to use this number unless we urgently need to communicate with you and only if we are having difficulty making contact by email. If your item is to be sent by courier we will require a contact telephone number. This is a requirement from the courier and we can not book the delivery without one.
Contact us at ehorseshopping, Buttercross Cottage, Barrow, Rutland LE15 7PE. Tel 01572 811379 9am-5pm, Mon-Fri. International (44) 1572 811379.
Web Site: www.ehorseshopping.com
email: janesmettem@gmail.com
Payment: Please pay by Paypal if possible. You may pay by cheque or postal order but if you pay by cheque please allow up to 5 days for the cheque to clear before despatch. echeques can take up to 10 days to clear. We would like to receive payment within 5 days of purchase at the latest and if for any reason this is not possible, please get in touch with us.
Multiple Purchases: Purchases over periods of up to 3 days may be combined in to one payment and will qualify for P&P discounts. If this is not long enough, please contact us and we can make special arrangements for you. Most importantly, if you wish to combine payments please do not pay until you or we have combined them! Our standard P&P discount applies to the UK only and where possible we will try to give you additional P&P discounts over and above our standard discount. For international shipping we will do our best to minimise costs.
Shipping, Despatch & Lost Items: P&P costs within the UK are always specified except for large or unusual items. International shipping costs are not always specified and where they are not, please contact us. Despatch is within 1 working day of cleared payment. However, for some items this timescale may be longer and if it is, it will be clearly specified in the listing. Insurance is included in P&P except for items over £100 in which case insurance will be agreed and charged to the buyer. We retain proof of postage and track expensive items. We replace the item or refund if a parcel is lost or damaged but we will claim for the loss from the carrier and ask that you kindly help us in this by responding to any questions you may be asked. Please note that we will only replace a lost or damaged item, subject to availability, if it was bought on a fixed of BIN price basis. All auction items will be refunded not replaced.
Returns: We will exchange an item or refund without question but before returning any item please contact us. As above with lost or damaged items, we will only replace, subject to availability, an item if it was bought on a fixed or BIN price basis. All auction items will be refunded not replaced. We respectfully ask that care be taken to return items in good condition so that we may resell them on the same basis we sold them to you. We particularly ask that care is taken when trying on items and that clothes are carefully folded and packaged for return. You pay postage to return the item unless it is faulty or it was our fault that caused you to return the item. We pay postage to send you replacement items in any circumstances. Please send items you wish to return to ehorseshopping, Buttercross Cottage, Barrow, Rutland LE15 7PE enclosing a note to say it is from you and confirming whether you are returning the item for a refund or for an exchange, in which case please state what we have agreed to send to you.
Feedback: We post feedback to you once payment has been received. Please leave feedback for us as soon as possible after receipt of your item(s)because then we know that the transaction is complete and you are happy with your purchase and our service. The most convenient way for you to let us know that everything is fine is via feedback. If ever there is ANYTHING you are not happy about, please TELL US. Problems arise despite everyone's best efforts. We believe it is how they are dealt with that really matters. WE ARE HERE TO HELP and to PUT THINGS RIGHT if we have tripped up. Please call 01572 811379 9am-5pm Mon-Fri or leave a message on this number anytime or email anytime.
Newsletters: You can Sign up for Shop Newsletter by clicking on these words at the top right hand corner of our shop front page or clicking on Favourites List within our item listings. Our current newsletters inform you of new items in Bid4Bargains (most of which are auctions starting at 99p) and new items in Pick of the Paddock (items which we think are a bit special). We would also like to tell you from time to time what is happening at ehorseshopping in Hot off the Press. Sign up for one or all and we promise to make them worth receiving or we wont send them at all!
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