 |  |  | direct furniture warehouse |  |  | Maintained by: |  | Welcome to our eBay furniture store selling dining tables, chairs, dining sets, beds, bunk beds, memory foam mattresses, futons, wardrobes, mirrors, sideboards, coffee tables, nests of tables, TV cabinets, chests, sofas, tub chairs, settees, childrens furniture, desks, office & garden furniture. |  |
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Our Returns & Damages Policy
RETURNS: If you are not entirely satisfied then you can return your item within 14 days of receiving it providing that assembly of the item has not been attempted. It must be returned in its original packaging - no exceptions. The buyer is responsible for the return cost, and once the item has been received in it's original packaging and condition you will receive a full refund on the item within 30 days, but not the delivery costs. Any items that have FREE DELIVERY will have a nominal fee reduced for the initial delivery/courier charge, £15 for small items less than 15kgs, £30 for medium items up to 35kgs, and £40 for items over 30kgs. You must contact us via email within 24 hours of delivery before returning the item to explain why you wish to return it. DAMAGES: Every opportunity and care is take to ensure that your item reaches you in perfect condition, with pre dispatch quality checks, extra wrapping and securing of the parcels, and by using reputable couriers. However occasionally things can happen and it is important that you familiarise yourself with the following information. Please note that all deliveries are to ground floor levels only, and every item must be checked thoroughly before being signed for as being received in good condition by yourself. Any damaged items must be rejected on delivery and failure to do so will negate any claim in the unlikely event that you later find your item is damaged. Failure to do this will affect a claim. We will ask for photographs of any damage to be sent by email to verfiy the claim, together with POD signatory reports from the courier. PLEASE NOTE: You have 24 hours to notify us of any missing parts, and if you sign for the item to say that it has been received in 'Good Condition' and then later discover that the item is damaged upon opening the packaging, we will not be liable for the replacement of the damaged goods. Please be aware of this.
HOW YOU CAN CONTACT US: Our preferred method is through the 'Contact Seller' option in ebay as this protects us both should any queries arise. Or you can telephone us on 07777 677604. If we are not available please leave a message on our answerphone and we will call you back. Our office hours are Monday to Friday from 10am to 4pm.
Click the link below to view our wide selection of quality home furniture.
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