Q: When can I expect delivery of my item?

A: All items bar high value items are dispatched within 24 hours of your payment clearing (exc. Weekends & Bank Holidays). Please check the listing for specifics. We dispatch by Royal Mail First Class service; UK customers in most instances you can expect delivery in 1 to 3 working days, but The Royal Mail do not guarantee this. Non-UK customers can expect delivery in 2 to 10 working days, but again is not guaranteed.

Q: My Item is faulty, or I have received the wrong item?

A: We apologise in advance if this happens. Prior to any return please get in contact with us through eBay, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 24hr turnaround Monday to Sunday.

Q: I Would like a Refund?

A: A full refund on the purchase price of the item will be provided if the item is returned within 7 working days of receipt, and in its original condition. Prior to any return please get in contact with us through eBay, and we will provide you with the information you require to return the item. All returns are processed within 5 working days of receipt.

Q: Recorded Delivery & International Signed for Tracking Numbers not working?

A: Items that are sent by Royal Mail Recorded Delivery or Royal Mail International Signed for service are only traceable upon Delivery. Upon issuing of a Tracking number to you; your item is in the hands of the postal service. These are the terms and conditions of these services. Ecell have no control over this. Please allow 18 days prior to making any contact with us regarding non-receipt. Note: Please also check the postal address as you supplied on the PayPal transaction receipt.