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| Q:Do you combine shipping? |
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| A:Yes, there is a £1.85 saving on handling for each extra item purchased that is shipped together and paid for on a single invoice.
Please ensure you understand that this is a fixed cost and will build up if you buy more items, so please take it into account before you bid.(see below)
We do not renegotiate prices once a bid has be placed. |
| Q:!! Important !! |
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| A:If you are bidding on more items do not pay until all items have been combined into a single invoice - we will not be able to refund the handling discount for extra items once you have paid. |
| Q:When can I expect my order to arrive? |
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| A:In the UK I post standard Royal Mail 1st class within 2 working days of cleared payment. |
| Q:What is your return policy |
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| A:If there is a problem with the item contact me as soon as you notice the problem and I will replace it or provide a refund.
If you dislike the item then I will refund the cost of the item minus handling costs. |
| Q:Do you ship internationally? |
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| A:Yes. My shipping charges may vary for each item and generally I will use standard Airmail. The handling discount is that same as that given above. From experience deliveries can take 5 to 20 days to arrive. You will be responsible for any customs tax charges in your own (non-EU) territory (usually only relevant for larger orders). |
| Q:What is meant by handling costs? |
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| A:This is the cost of distribution, storage, employing someone to pack and process and send, insurance, transport, time processing queries, general admin and postal costs. Please note that this is quite different than the postal costs alone. |
| Q:Do you offer extra discounts |
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| A:We may be able to do this if you intend to bid on lots of items, but as stated earlier, we do not renegotiate prices once you've placed a bid. |
| Q:Can you leave feedback first? |
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| A:We're happy to leave feedback first if you request it upon completion of the whole transaction (ie when you've received your goods and contacted us to confirm). Our system will otherwise automatically leave positive feedback once you leave positive. |
| Q:Can you deliver to an alternative address? |
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| A:We will automatically deliver to the address you provide eBay at the point of checkout, however if you forget to change this before we deliver it you can contact via eBay's messaging (for security) with an alternative address. We are not responsible for missing packages if you provide the wrong address. |
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