Frequently Asked Questions

1. www.buypower.co.uk

Q. Who is Buypower & what do they do?

A. Buypower is an independently owned organisation who buy large quantities of products from a wide variety of suppliers. This bulk purchase buying power enables us to pass on the very competitive prices directly to our customers.


2. Products

Q. What product guarantees does buypower.co.uk offer?

A. All our products are guaranteed as authentic, unused (unless specifically described as used), & carry a manufacturers warranty against faulty workmanship. We replace all products as follows:

a. Faulty/Damaged product - full money back guarantee including postage

b. Customer does not like product - money back guarantee less postage cost providing that the product can be re-sold i.e unused & in original packaging

c. Product not as described - in the unlikely event of the product not being as described for any reason - full money back guarantee including postage

Q. How can I keep abreast of new products as they become available on the website?

A. TBA


3. Delivery

Q. What types of delivery do buypower.co.uk use?

A. We principally use Royal Mail first class post (more expensive items by recorded delivery). This normally arrives within 1 to 5 days of posting. However for bulkier parcels we may use other couriers like Parcelforce, DHL or similiar.


Q. When do buypower despatch

A. We always have every product listed in stock & we dispatch either on the same day (if purchased before 1.00 pm or at the very latest the next working day after payment is made. We do not dispatch Saturdays, Sundays or Bank Holidays. If for any reason we are unable to achieve this you will be informed by e-mail.


Q. What if my product does not arrive?

A. Please allow 6 working days (Monday - Friday only) following cleared payment before you contact us. If you have still not received your parcel after 6 working days then please email us at enquiries@buypower.co.uk giving us your name, address, item (item lising number also if possible) & the date the item was paid for.
We will get back to you within one working day. A replacement will be provided however you may have to sign a form for a claim to be made on the courier for non delivery.


Q. What type of packaging do you use?

A. We use either heavily bubble wrap and packaging paper to protect all parcells to the best possible standards. Padded envelopes or brown paper packaging also & no package has anything on it to suggest the sender or the contents to ensure maximum security and piece of mind for you ...the buyer.


4. Returns

Q. Do buypower.co.uk offer a return service if the customer is not entirely satisfied?

A. Yes, please see Q2 above.


5. Payment

Q. What types of payment do buypower.co.uk accept

A. Our 3 click Pay Pal Pro checkout system is by far the easiest and most secure method of payment for all buyers. We ALSO accept most types of credit & debit card (PLEASE PROCEED TO THE CHECK-OUT FOR THESE OPTIONS).
However we also accept cheques & postal orders send to Buypower, Unit 4a, Morgan Lonprell Industrial Estate, Clockmill Road, Dunston, Gateshead NE8 2QX.
Please detail the item you require, the quantity, your name, address, telephone number, e-mail address & cheque or postal order.
We will process the order for you through our system & post the goods to you (when payment has cleared)


6. Other

Q. What if my question is not answered in FAQ's?

A. Please e-mail your question to enquiries@buypower.co.uk & we will respond by return if possible.

• Our intention is to offer even further loyalty discounts to our VIP clients.
• Our news letter will also feature information on all new products, access to sneak preview pictures, price guides and estimated delivery dates. Also, the exclusive product forward order/reserve registration list for that must have product that is so hot there may not be enough to go round.
• In essence, previews and further savings could be available to our loyal customers when registered as a buypower VIP...