Returns / Refunds

Dear Customer,

At Bike Wear Direct we want you to be entirely satisfied with your purchase, so in the unlikely event that you wish to return your item we give you a 7 day money back guarantee.

It is very easy if you wish to return your goods for a refund using the 7 day money back guarantee. All we ask is that all items are returned by the customer to us in their original packaging and in the condition they were received. With a cover note quoting your item number, ebay id and name and full address. Please note P&P costs are non-refundable.

Products we are unable to refund or exchange:

Unfortunatley delicate items such as helmets can not be refunded or exchanged.

Damaged Item/s:

In the unlikely event that you find damage/s to your purchase, we must be informed within 7 days via email: sales@bikeweardirect.co.uk

We will require photo/s of any damaged item. If your item/s arrive damaged, it is at our discretion to replace only the damaged part/s or to completely exchange your item/s, this is done at our expense.

In all cases we will work hard with you to ensure that you are totally satisfied with the end result and your purchase.