Delivery Information

Bike Wear Direct aim to provide the best delivery service to our customers, and do so as fast as possible.

When sending products in the UK we use 1st class recorded mail for the majority of our orders, this service is reliable and which usually takes 1-2 working days and requires a signature from the customer. This isn’t a guaranteed service however if it hasn’t arrived within 7 days please contact us and we will send you the tracking details. Also please check with your local sorting office as if you missed the delivery it will go there and after 7 days be sent back to us. If the item is sent back to us via the delivery service we will have to ask you to pay for the return postage.

Some items may go by 1st class post which also takes 1-2 working days but doesn’t require a signature from the buyer.

All other items will be dispatched via courier service. This service also takes 1-2 working days as a guide and requires a signature from the customer.

Unfortunately once the item leaves our hands we have to rely on the delivery service to do there job, if the parcel takes longer than expected to be delivered we can only apologise. On the rare occasion the item doesn’t get delivered we will send a replacement. Please note our postage and packaging costs reflect the true cost of sending the item. Here is an example: Postage stamp £6.95 + VAT we must charge the customer = £7.99 + a mailing bag, and doc enclosed slip, paper etc = £8.49. WE DO NOT MAKE PROFIT ON P&P.

International delivery:

All international parcels are sent via Airmail small packets. The guidelines for this service are Europe in 3 working days and rest of the world in 5 working days, however on occasions this has been known to take up to 15 working days to arrive.