MOST
COMMONLY ASKED QUESTIONS
Can
I buy this item now, and pay after my holiday / when I get paid?
We
would prefer it if you didn't. All of the items are listed over and
over, and all items are available from our store as long term listings.
Therefore, you won't miss out. Leaving an item unpaid for a long time
means that you run the risk of receiving a none paying bidder warning.
Please just buy when you're ready to
pay.
What
payment methods do you accept?
We can
accept Paypal,
bank transfer, cheque, postal / money order and also credit cards via
paypal. For further details, please
click
here.
Can I collect my item to
save on postage?
Sorry, no..The address we have registered with Ebay is our home
address.
None of the items we have on sale are kept at this address, therefore
please do not turn up expecting to collect an item. We work on a
strictly mail order only basis.
How
much is postage?
Postage
should be displayed on each individual auction. However, a summary of
shipping and handling charges can be seen
here.
Do you
offer combined
postage?
If
more than one item is purchased, we are happy to post all the items
together, and offer a postage discount. Details can be found
here.
I
live outside the UK, can I buy your item?
Yes,
however, you should note that if delivery times are shown in the
auction, these are
for UK customers. For details of delivery times and accepted payment
methods, please click here.
For details of shipping
charges, please
click here.
Why
have I not received my item?
If
you have not received our item within:
7 days (UK customers)
14 days (Europe Customers)
21 days (customers outside
Europe)
then please e-mail us and we will look into it. If an item is lost in
the post, it will be replaced with no charge to yourself.
Why
have you not left
feedback for me?
We use
Ebay's Selling
Manager Pro to manage our auctions. It is set to
automatically leave feedback as soon as it is left for us. Therefore,
if you would like feedback left quickly, just simply leave it for us
and ours will be there within a few minutes. If for any reason you do
not want feedback for your item, DON'T leave any for us, of you will
receive it automatically.
Can
I have a refund?
As
long as you contact us within 14 days of receipt of the item.
Click
here
for details.
Why
does your postage cost more than the price of a stamp?
Please
note that in addition to the cost of the actual postage, and the
packing costs, Ebay permits the addition of a reasonable handling fee,
to cover the costs of posting an item. We do not make any profit from
our shipping costs, and for your peace of mind, we are happy to provide
an explanation of how the cost is made up. Please click
here for more details.
How
can I contact you?
You
can either use the Ask Seller a Question link at the top of every
auction, or you can e-mail woodland.hypnosis@gmail.com
Why
have you not replied to my e-mail?
If
you have sent an e-mail and not received a
reply, sorry. We
do try to answer as quickly as possible, but sometimes, there are a lot
of messages to get through. Also, cccasionally, we have a day off.
Therefore, if you're e-mail was
sent within the last 48 hours, please bear with us and you will get a
reply soon.
However, if you e-mailed more than 48 hours ago, it may be worth
re-sending. It's possible that you're e-mail may not have reached us.
You could also check your junk folder, just in case your SPAM guard has
mistaken our reply as spam.
There
is a problem with my item
It
is
rare that we have problems with items. However, if you do receive a
faulty item, please contact us and we will replace it immediately.
Please include your EBay ID and the item number in your e-mail.
Please
contact
us
if your question is not
covered here
) 
