Please read this page carefully and in full before you commit to buy.

Payment Information | Shipping Information | Buying & Returns | Contact Us | RSS | Favorite's | Special Offers

All buyers must make sure that payment for items is received within 7 days from the date of purchase See bidding/buying section below for more information. We ask that all buyers complete checkout, even if you are sending payment via the post, this is so we know how we will be receiving payment and roughly when to expect it. If you are having difficulties with making payment after purchasing an item from us please contact us to let us know and so we can see if we are able to help, under certain circumstances we maybe able to extend the pay within date for you.

UK Buyers:

UK buyers can payment by the following methods:

1. PayPal - the fastest and safest way to pay we normally dispatch goods paid for by instant paypal transfer the same day as cleared payment.

2. Postal Order - this is the next fastest payment method as long as the postal order isn't crossed we can post the same day as we receive the postal order.

3. Personal Cheque - once we have received the cheque we will do our best to pay it into our bank the same day as we receive it or the next working day, as cheques take 5 working days to clear we wait to dispatch goods until we have confirmation from our bank that it has cleared, this is normally exactly 5 working days (7 days in total including weekends).

If posting your payment to us please make sure that you include the following information; include a note with your eBay User Id, Postal Address, Item Number/Title, along with any item colour selection that may be required (this will be stated in the listing or there will be more than one colour listed). You may printout the completed checkout (winning buyer or payment reminder) email/page and send this with your payment, remembering to add any colour selection required. Failure to include one of these may result in a delay in processing your order.

International Buyers (non UK):

We will only accept PayPal from non UK buyers, no acceptions, this is to ensure a safe and fast transaction for both parties. Any overseas buyers that make a purchase and say that they are sending payment will be logged as non paying buyers, and you will be given the option to agree not to complete the transaction (unless you can pay by PayPal), and NO non paying buyer strike will be given, if you do not agree by the 7th day after dispute has been opened, and no payment still being received we will close the dispute (resulting in a non paying strike against your account) and you will be left negative feedback. Please see Buying & Returns below for more details on non paying buyers.

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General

The additional item cost stated at the bottom/top (depending on eBays current layout) of every listing where we have multiple items for sale is only the cost for additional items bought from us of that type some heavier items maybe more expensive but we will still give a P&P discount where we are able to. See combined shipping below. Combined shipping rate is only available if one payment is made for all goods, and we are unable to offer it if multiple payments have been made.

We ship most orders the same day (or the next working day) that the order was placed, although this will depend on the time of day that the order is placed (orders placed before 12noon will be sent the same day), we do not post on Sundays as the local post office is shut, though post every other day of the week unless otherwise stated on our shop home page, e.g. bank holidays, national holidays, any other time the post office is shut or we are taking a holiday ourselves. We send out a dispatch notification to all our buyers, this will be sent to your registered email address with eBay, if you haven't received one then we suggest you check your junk mail as we always send them out.

When posting goods we get a royal mail proof of posting (posting certificate), if you require proof an item has been sent we can email you a copy of this on request. If you require proof of delivery we recommend recorded signed for option when you check out (if you are a international buyer and require proof of delivery please email us for a quote on the price for international signed for, please note that prices start at £7.00 but final price depends on the amount you order and it weight).

We retain the right to upgrade the shipping menthod on any order where we see fit, we will never downgrade a shipping method without contacting the buyer and agreeing it with them before shipping the order, cases where we might upgrade the shipping method is is the buyer make seperate payments for mutliple items and has paid more P&P and we have enough after receiving payment fees to upgrade the buyer to a higher postage method.

We also retain the right to refuse to ship to a unconfirmed paypal postal address, if this happens your payment will be refunded with a note including the reason for the refund, and a dispute will be opened through ebay for this reason. Payment can then be made via one of our other payment methods if you are a UK buyer, and you will be emailed instructions for sending payment if this is the case.

For buyers that request orders to be shipped to address other than their registered paypal address; as per paypal policies as a buyer you shouldn't request an item to be sent to a different address other than your registered paypal address, also as a seller we shouldn't ship to any other address other than your registered paypal address, this is to ensure that you are covered by paypal's buyer protection. If you would like your order shipped to another address other than your registered paypal address we recommend that you contact us to arrange a solution before you purchase. If you decide you want it shipped to a different address other than your registered paypal address you are agreeing that you accept full responsibility for your packaging once it has been sent, and recommend you choose the recorded shipping method.

Free shipping will only apply to UK orders of 5 items* or more where ONE payment is made for all items purchased, we are unable to offer it if multiple payments have been (or are) made. This special offer will automatically be calculated during the checkout process for you if your order qualifies. If your order qualifies and this special P&P rate isn't being shown during checkout please contact us before you make your payment. Items that qualify for this promotion will be sent via Royal Mail first class standard service, if you require recorded signed for please select this option during checkout or email us. *This promotion only applies to items of body jewellery (tools, aftercare etc.. are excluded from this promotion). Each buy-it-now only counts as 1 item for calculation purposes no matter how many items are for sale in the listing.

Combined Shipping

Combined shipping rate is only available if one payment is made for all goods purchased, and we are unable to offer it if multiple payments have been made. Our P&P discount is automatically calculated when you complete checkout for mutliple purchases from us, if you think that it is not calculating the correct amount or would like us to invoice you anyway please email requesting a total (new invoice), and we will send you a combined invoice. We are unable to refund or change P&P costs if a payment has already been completed for a purchase(s), or if multiple payments have been made. We have outlined how combined shipping works below.

Combined shipping costs are worked out as follows, for items of body jewellery the first highest P&P rate is taken, and then all additional items (including those purchased from separate listings) are £0.10p. Please beware that certain large gauge/heavy items of body jewellery may have a different additional item cost. Other items such as tools or piercing aftercare items (and generally other bulky or heavy items) are calculated on a purchase by purchase basis (a large majority of this is automated, if ebay's checkout is giving you an incorrect total please email us). If you wish to purchase several items, or are in any doubt please email us before you purchase, or would like to know how much the P&P will cost please email us with a list of items/item numbers that you wish to purchase, the country you are wishing to have the items shipped to and we will give you a quote. International postage rates will vary and we recommend that any international buyers that will be making multiple purchases contact us prior to purchase to ensure that they understand the higher rate of P&P. We will do our best to try and save your hard earned penny's!

UK Buyers:

We aim to ship all orders the same day they are placed (except Sundays as our local post office is shut or any other days stated on our shop homepage), normal first class post arrives within 1-2 days after we have posted the order, and first class recorded normally turns up the next working day, after the order was sent.

We offer several different postage methods please select the one which is most suitable for you. If you go for first class recorded delivery can you please ensure that someone is in at the postal address to sign for the goods, this is because if the order is returned to us we will charge you again for the postage so that your order will get redelivered. We also can offer Special Delivery for people that want a bit more piece of mind, or when ordering a large amount of jewellery, prices for this start from £6.00, if you would like this service please email us for a quote.

International Buyers (non UK):

We aim to ship all international orders the same day they are placed also, we will only ship international mail via royal mails standard airmail service. If you require international signed for, email us before paying for your order so that we can give you a price. International buyers must beware that it can take upto 28 working days for items to be received, although on average it does not take this long.

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Bidding/Buying

Confirming to bid or buy an item is a legally binding contact, and once you have confirmed your bid or to buy an item from us you must pay for it, we allow buyers 7days to get payment to us, or to make payment, on the 8th day if no payment has been received we will open a non paying buyer dispute, and after 7day from date of dispute opening, and no payment still being received we will close the dispute (resulting in a non paying strike against your account) and you will be left negative feedback, and added to our block list, which will mean that you will not be able to shop with us again. If buyers are having difficulties paying we recommend contacting us a.s.a.p. so we can help you make arrangements for payment.

By bidding/buying an item (or more) from us you are agreeing to to pay 50% of costs (this is the cost for our time packing orders and any other miscellaneous costs that we must cover), this amount is included in the P&P costs and is NOT added after you have bought the item(s), this also has an effect on the combined shipping rate, see Shipping Information - Combined Shipping.

Buyers should make sure that they read the item description for an item and not just look at the pictures, we provide pictures to help you see what the product you are purchasing is like, as such pictures may contain more items than are for sale in each auction or per buy-it-now. By reading the item description you will find a line that starts in bold called "Quantity: " in all our listings this will tell you how many of that item you will get. Most listings also contain a line just before this that starts "You will get..." this too says how many items you will get, if you are in any doubt (or per chance we have made a typo and the two above lines differ) then feel free to contact us so we can make sure you understand how many you get for that auction or per buy-it-now before you make a purchase.

Buyers should note that if you make a purchase from one of our listings that requires a colour selection then you must make sure you let us know what colour you would like, the current available selection will be stated in the listing (if a colour becomes out of stock while a listing is active we will attach a note to the bottom of the listing). If you do not provide a colour selection when paying you can email us, or contact us through eBay "My Messages". We will email all buyers that need to make a colour selection if none was made shortly after your payment has been received (first we send a message through eBay "My Messages" and second through eBay's seller email system a day later). Failure to contact us/reply to confirm a colour after 4 days from the purchase date will result in a random colour be picked and sent. If you try to contact us regarding colour selection and you do NOT get a reply from us indicting when you order will be sent after 24 hours, then we did not get your email and suggest you resend it.

Returns

Health & Safety regulations forbid body jewellery being returned so please make sure you get the right size before bidding or buying, as we are unable to exchange or refund if you have purchased the wrong (size/colour/type) item, we do have a measuring body jewellery page, and if you are still struggling you should email us and we will do our best to help.

All sales are final on each auction/buy-it-now. Returns may only be made where on the rare occasion the wrong item has been sent or the item arrives damaged, or arrives faulty, if this happens please contant us for further details within 24 hours of receiving your order. All returns must be authorised before items are returned. All P&P costs are non-refundable this includes buyers return P&P if an item is requested to be returned if damage/faulty, or the wrong item, this also includes P&P costs to ship an item to the buyer originally. If you would like a full copy of our returns policy please contact us (prior to purchasing if you have any queries) providing your email address, and we will be happy to send you a copy.

Refunds

Refunds are very rarely given and only at our discretion in extreme cases, all P&P costs are non-refundable. If you have any problems with your order please contact us to sort out your problem before you leave feedback, most problems can be sorted out quickly within a few days with good communication.

Feedback

We leave feedback once the buyer has left us feedback, this is so we know the item has been received and that you are happy with your purchase. If you are for any reason unhappy with your purchase please email us before you leave us feedback, as most problems can be sorted out quickly within a few days with good communication.

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If you would like to contact us, this can be for any reason, enquiring about one (or more) of our items, or have a question about our service or anything on this terms & conditions page. Then feel free to contact us using any of the methods below;

You can contact us either by clicking my ebay ID, in any of my listings, and then selecting contact member, or you can e-mail us at bobsworldstore@hotmail.co.uk clicking this link will open your default e-mail client to send us an e-mail, these are the preferred methods of contact and we aim to reply to any queries within a few hours of receiving them.

We are also available on MSN just add us to your list using the email address above, if we are not online just send us an email or ebay message as detailed above, and if you have MSN messenger 7.5 or above you can click the link below to add us as a contact (please note that this only works in Internet Explorer):

Our contact details;

Wonderful Body Jewllery Online
32 Earl Street
Swansea
West Glamorgan
SA1 2HG
United Kingdom

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Get content updates fast! If you have/use RSS then click the logo below to open your default RSS reader, or open it up and copy the link into your reader and click the subscribe button, please note that this process may vary, as web browsers become RSS compliant, and RSS readers vary much also:

To learn more about RSS feeds, click the link below;

http://pages.ebay.com/help/welcome/contextual/rss.html

Unfortunately as each RSS reader is different we are unable to offer any support or help with this feature, but you can find many usefully sites detailing how to use RSS feeds by doing a quick search on google (or your favourite search engine).

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Add us to your favorite's, make sure you select the "Receive 'General Interest' newsletters from seller" box to make sure that you receive any emails we send out to do with new products, you can do this by clicking here, this way you will make sure you receive any product updates/new products before we list them. Ensuring that you get those unique and limited items before everyone else, and before we sell out.

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Our current special offer is a free gift on any order over £15, not including P&P costs, this is only if £15 or more is spent of body jewellery, in one single order, e.g. one PayPal payment is made for all items.

We will try our best to match up free gifts with items you have purchased with your order, e.g. if you buy some 8mm plugs we will pick out a free gift of something in 8mm, normally in this case a plug or tunnel for our current stock, please note that we may not have all our stock currently listed on eBay but try to keep a large amount of it listed, so you may receive something that you can't find in our shop. We retain the right to end this offer without notice, we will update this page within 24 hours if this happens.

Christmas Special Prize Draw

Our Christmas Prize Draw is now over! We have contacted the lucky winners and once they have accepted their prizes we will update our shop homepage with the list of winners. Our Christmas special offer is a prize draw where everyone has a chance of winning, there are three prizes up for grabs these are;

Top Prize	£30 of jewellery from our current stock on eBay/our website
Second Prize	£20 of jewellery from our current stock on eBay/our website
Third Prize	£10 of jewellery from our current stock on eBay/our website

For a chance of winning you must make a purchase between 23rd Nov 2009 and 19th Dec 2009, and you will get 1 ticket per £10 per order, for example if you make a purchase of £6.50 on 23rd Nov you will get 1 ticket, but if you make a further purchase on the 12th Dec of £18 you will receive 2 tickets for this purchase, this would give you a total of 3 tickets for the prize draw.

The offer starts on 23rd Nov 2009 at 00:00:01am (GMT) and ends on 19th Dec 2009 at 23:59:59pm (GMT). Prize draw will take place on 20th Dec 2009.

Orders must be places between the times and dates stated above, payment must also be received within these times and dates stated above, and in the case of personal cheques and paypal echeques the payment must also clear within the times and dates stated above.

The amount that the buyer must spend to receive tickets, 1 per £10 bracket, will exclude any P&P costs paid by the buyer, for example if the buyer spends £9.50 on an item and the P&P costs are £1.10 then the buyer will receive 1 raffle ticket as their order total is only £9.50, if the order total was £11.00 and the P&P costs where £1.20 then the buyer would receive 2 raffle tickets as their order was within the second ticket bracket. Please refer to the table below to see where your order falls.

Buyers will not receive raffle tickets in the post, we can however gladly tell you your raffle ticket number(s) that you have received, this will be via email. We will keep the raffle tickets so that we can conduct the prize draw on the 20th Dec.

Buyers will have 7 days to claim their prize, if their is no contact from the winner via email within the 7 days then the prize will be given to the next raffle ticket that is picked out of the hat on the 7th day after the draw.

Why the 20th Dec as the prize draw date? This is so the winner can (hopefully) contact us the same day so we are able to post out the prize on the 21st Dec, Royal Mail's last posting day before Christmas for UK mail, so if the winner is in the UK and they claim their prize within 24 hours we can hopefully get is out to them and received before Christmas, but we cannot guarantee this.

An order will constitute all items sent together, so if the buyer purchases 1 item for £2.00 and completes payment for this item, and then decides they would like another item that is £3.50 and complete payment for that item separately but the items are sent together that is an order (Items that are purchased separately will be sent together if purchased within 24 hours of each other, and if they are purchased between our visits to the post office). In this case the buyer will receive only 1 raffle ticket as their combined order total is £5.50.

The maximum number of tickets that someone can get per order is 10, please see the table below for how the number of tickets that you can receive is calculated.

Amount Spent (excluding P&P)	Number of Raffle Tickets
£1-£9.99	1
£10-£19.99	2
£20-£29.99	3
£30-£39.99	4
£40-£49.99	5
£50-£59.99	6
£60-£69.99	7
£70-£79.99	8
£80-£89.99	9
£90+	10

By completing a purchase with us during this Christmas special offer period you will automatically be entered into the prize draw, and are agreeing to the terms & conditions of the prize draw as outlined here, if you do not wish to be entered into the prize please email us after you have completed your payment informing us that you wish to be excluded from the prize draw. If you are one of the lucky winners we have the right to publish your eBay User ID and/or your full name on our eBay Shop/Website, and we also have the right to inform anyone that asks who the winners were these details also. We will NOT give away any other personal information that we have on record for you, or that you supply us with when you make your purchase.

Prizes will be sent at our discretion via a postal method that we deem most worthy, we are expecting to post them all out via Royal Mail First Class Recorded (for UK winners only), International winners the postal method will be decided at the time of posting.

Winners may not choose items that are not body jewellery, e.g. tools, aftercare or dread items. Winners may also not choose any organic items, or microdermal attachments, as we have very limited stock of these and cannot guarantee the availability to every winner. If the buyer receives a refund for their purchase or their order is otherwise cancelled, then their entry into the prize draw for that order will be null and void.

We retain the right to end this promotion without notice at our discretion, in this case we will update this page to reflect this. If you have any questions or wish to know the exact amount of raffle tickets your order qualifies for feel free to email us.

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