Willen Trading operates a ‘No fault – No quibble’ policy. If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging, accessories and proof of purchase within 7 days of delivery.

Return of faulty goods (28 Day Policy)

All faulty products MUST be returned within 28 days to qualify for a full refund. Any products not returned within this timeframe are then covered under the 12 month warranty and are ONLY subject to a replacement of the same or equal offering. (Subject to stock availability)

Please follow the returns process to initiate this procedure.

12 Month Warranty Policy

All products sold on this sales channel carry a 12 month warranty against breakdown unless otherwise specified. Any products that develop a fault within 12 months of the original purchase date will be subject to a replacement or equal offering (Subject to stock availability).

Returns process

To make the return of your unwanted purchase as smooth as possible, please follow the outlined steps below: 

STEP 1: Contact our customer service department via the eBay contact us (Contact the seller form),upon receipt, one of our customer service team will answer your query within 2 working days (Excluding weekends) and instruct you further on the details required to begin the return/exchange procedure.

Special Note: Please be advised that in order to ensure a smooth and successful return or exchange process, all customers MUST follow the instructions provided by the customer services team. Failure to follow the correct returns procedure WILL result in delays dispatching replacement items or refund processing

STEP 2: Once you have been contacted, completed the returns instructions and are in the process of posting your item back to us, please remember to ask for a “Proof of Postage Certificate” from the Post Office or your chosen courier in case of lost deliveries. PLEASE ALLOW 3 working days, (or the allotted service time agreement from the postage type used) for us to receive your item.

Special Note: Please take extra care in making sure your item is sufficiently packaged for transportation in order to return the goods back to us in appropriate working order. We cannot be held accountable for your parcel during transit.

STEP 3: Upon receiving your returned product your query will be prioritised and processed within 3 working days. If for any reason we are unable to process your return, a member of our customer service team will contact you with full details. Upon completion of the returns procedure, a refund or exchange will be issued and an email sent to your registered email address.

The returns address for all items is;

Willen Trading
Returns Department,
Unit 9, Northfield Drive
Northfield
Milton Keynes
Buckinghamshire
MK15 0DQ