The products we sell are “Factory Graded” & “Nearly New” which means that they are sold in perfect working order complete with all packaging and accessories. "Factory Graded" doesn't necessarily mean that you are getting any lesser quality in your purchase. It simply means that the products available to purchase have been either returned to the manufacturer or retailer for reasons ranging from:

• Minor faults that have been repaired to "new" (Manufacturer Standard Repair) to the simple fact that the item purchased was unsuitable.
• Or the product is an ex display or example model no longer suitable for sale as new. Items that have been out on display may have very light cosmetic scratching, but no more than this.

All products sold by Willen Trading are rigorously tested by brand (I.e. Sony, Samsung etc) qualified engineers and are subject to a full factory specification testing programme. The products we sell are carefully sourced and selected from some of the biggest names on the high street including the large supermarkets and well known consumer electronics retailers.

Our experience, knowledge and commitment to provide the highest level of service allow us to continue to work with the biggest names in the consumer electronics marketplace. With large brands such as Sony, Samsung & Panasonic our source partner relationships depend on our quality of product, price and service.

All products sold by Willen Trading are subject to a 7 day no quibble money back guarantee and include a 12 month warranty.