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FAQs
How do I return any items? Please see our returns policy and procedure for full details.
Can I collect my order?No. Unfortunately we do not offer a collection service at this time.
What warranty or purchase protection do you offer?Willen trading guarantees a no quibble, 7 day money back guarantee, which means you can return the product to us, no questions asked.
In the unfortunate case that your product becomes faulty, you can return the item back to us within 28 days of the purchase date and collect a full refund. If your item becomes faulty outside of this stated window, our 12 month warranty will cover the replacement of the same item or similar offering (Subject to availability).
Is the product new? No. The products we sell are “Factory Graded” & “Nearly New” which means that they are sold in perfect working order complete with all packaging and accessories. The products we sell are specifically tested by qualified engineers and are only sold once they have gone through a meticulous testing programme.
Can you provide me with a tracking number? All packages are tracked from dispatch to delivery. If you do not receive upon dispatch, an email containing your parcel tracking number, please contact our customer services team using the eBay contact us (Contact the seller) form. This tracking number allows you to track your parcel directly via the Parcel Force website by entering the number where prompted. Click here for contact form.
Who do I contact if I have a problem and how long will it take to receive a response? Our experienced customer service team can be contacted using the eBay contact us (Contact the seller) form, where upon receipt, they will respond within 2 working days.
PLEASE NOTE: Our business operates Monday to Friday, 9 to 5.30pm excluding bank holidays. No emails or correspondences will be answered during Saturday, Sunday or Bank Holiday periods. If you send correspondents during weekend periods and bank holidays, please allow the appropriate response time.
Does the product come complete with all accessories? All products sold through this channel are sold complete with accessories. For example, all TV’s will come complete with remote control, power lead & instruction manual. Please note that Digital Cameras do not come with cases and Memory cards.
How long does delivery take? We aim to deliver all products within 3 working days of the order being placed. Please note that all items purchased online after 12pm will be dispatched the next working day. Our opening hours are Monday to Friday 9am – 5.30pm (excluding Bank Holidays).No orders are dispatched on Saturday, Sunday or Bank Holiday periods.
Do you deliver outside of the UK?Unfortunately we do not offer an international dispatch service at this time. We deliver to registered addresses in the UK and Northern Ireland but do not deliver to the Channel Islands and to the Republic of Ireland.
Can I pay using another method other then PayPal? No. We now only accept PayPal which provides maximum security for both parties involved whilst also guaranteeing a smooth transaction process.
Do you have a telephone number? As we are an online only company, we do not have a customer telephone number, although all your questions and queries can be answered by contacting our customer service team using the eBay contact us (Contact the seller) form. Click here for contact form
What does factory graded mean and what level of quality can I expect?“Factory Graded” & “Nearly New” doesn't necessarily mean that you are getting any lesser quality in your purchase. It simply means that the products available to purchase have been either returned to the manufacturer or retailer for reasons ranging from:
- Minor faults that have been repaired to "new" (Manufacturer Standard Repair) to the simple fact that the item purchased was unsuitable.
- Or the product is an ex display or example model no longer suitable for sale as new. Items that have been out on display may have very light cosmetic scratching, but no more than this.
What to do if there is a problem with the delivery?If you experience any problems receiving any item purchased from Willen Trading or are dissatisfied with the condition of the item when delivered, please contact one of our customer service representatives immediately using the eBay contact us (Contact the seller) form. |
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