If you require a refund or exchange please contact our Customer Service team with in the 7 Day period, to obtain a unique
RETURN REFERENCE NUMBER (RRN); NB: goods cannot be refunded or exchanged without this RRN number.

IMPORTANT: Please ensure these terms have been read and the downloadable Returns or Exchange Form (link provided below) is printed, completed fully and accurately, and returned with the resalable item, in order to qualify for a refund or exchange. Without the information a refund or exchange cannot be processed.

FULL 7-DAY RETURNS AND EXCHANGE POLICY

1 We will be happy to refund an item (unless stated in the listing description), provided it is in fully resalable, unworn condition and within 7-Days of receipt of item.

2 Lingerie specific products may be exempt from our 7-Day Returns and Exchange Policy due to health and hygiene reasons. Please ensure you read the listings 'Item Description' to see if your lingerie item qualifies for a refund. For health and hygiene reasons, items returned marked, perfumed or soiled will not be refunded.

3 Please do not attach sticky tape to the shoebox or item/product wrapping, and ensure all contents remain in the shoebox or item/product wrapping. Please return in sealed mailing bag or similar.

4 The buyer assumes full responsibility for additional returns/exchange postage costs. We cannot be held responsible for items lost or damaged in transit via Royal Mail. Please obtain a free proof of postage certificate from the Post Office (this applies to UK customers only).

5 All items are the responsibility of the customer until safely received and must include the fully completed Returns or Exchange Form.

6 Return goods without Recorded Signed-For Delivery or International Signed-For Delivery at your own risk. Goods undelivered or returned damaged in transit without Recorded Signed-For Delivery or International Signed-For Delivery cannot be refunded.

7 Open packaging with great care. Do not remove garment labels. If we find that the product and/or packaging has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item or charge a restocking fee of up to 25% on goods that prove to be non-defective.

8 For security purposes we will not accept hand delivered Returns/Exchanges. We must stress, all items must be returned by post to qualify for a refund or exchange.

9 If an item is returned (undelivered - not called for), or you return an item to us outside the terms of our 7-day returns policy and your statutory rights do not apply, we retain the right to decline you a refund. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.
Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

10 Goods will be inspected upon receipt before a refunded or exchange can be approved. For health and hygiene reasons, items returned marked, perfumed or soiled will not be refunded or exchanged.

The above terms and conditions are in addition to your statutory rights. We shall not be liable to you or any third party for any indirect or consequential loss or damage. We reserve the right to change or modify our terms with no prior notice.

RETURNS AND EXCHANGE FORM (Downloadable)

If you require an exchange or refund, please click on the relevant link below to print the appropriate Returns or Exchange Form:

EXCHANGE Form (printable)

RETURN for REFUND Form (printable)

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