Items out of Stock

We aim to fill at least 95% of orders from stock, however if we are out of stock on any item you will be advised and the remainder of your order will be dispatched as soon as it becomes available. You will not be charged for additional delivery.

Damaged/Missing Goods

Please note we do not take responsibility for lost items in standard post, only items which have been sent by our courier. Orders over £30 will be sent through our courier for UK only. Orders under £30 are sent via standard post.

Do not accept any package if it appears damaged in any way, and please notify us within 7 days of delivery if you have refused the package.

We would recommend signing for any package as 'unexamined' and in the event of a claim against the courier, you may have to answer queries from them as we do not accept responsibility for compensation.

Payment Terms

We accept paypal, cheque, bank transfer, or credit/debit card. Payments must be made with 10 days from order date. If payment is NOT received within this time period, the customer will be reported to ebay as an unpaid item.

Returning Goods

If you are not entirely satisfied with your products, you are entitled to return them at any time from placing the order up to 7 days from delivery. You must notify us in writing of your cancellation of order, and the cost for returning the goods will be your responsibility.

The goods must be returned undamaged so that they can be resold and you will receive a full refund within 30 days of their return. Goods which have been incorporated into other goods, or undergone further processing by the customer cannot be returned.

Goods which have been ordered as a special item or bought in as a special request (ie not a stock item) cannot be refunded.

Product Advice

Due to the nature of the products that we sell there may be variations in the end result, therefore we suggest you take the following measures:
   - order our sample binder for accurate colour matching purposes
   - always sample before starting your project
   - order enough material to complete your project.

Whilst we are happy to give advice on our products and their use, we cannot accept responsibility or liability as conditions of use are beyond our control.

Colour Charts

The colour palettes featured on this web site are as accurate to actual product colours as possible, however due to different screen settings and resolutions it is impossible for these to be 100% accurate. We recommend that a sample binder is purchased to avoid any colour inaccuracy issues.