Frequently Asked Questions:
Q: Are All Your Items Genuine?
A. Yes ALL our items are genuine brand new items, sourced from UK wholesalers or distributors. We do not sell pirates or copies of anything. The sale of pirates or copies is illegal and we have a well earned reputation to protect.
Q: What payment methods do you accept for UK Buyers?
A: PayPal, NOCHEX, Credit Cards, UK Cheques, UK Postal Orders and UK Bank Transfers (ask us for our bank details). We do not accept Cash.
Q: What payment methods do you accept for Overseas Buyers?
A: PayPal, Credit Cards, International Bank Cheques/Money Orders and Bank Transfers to our UK bank in Great Britain Pounds (GBP - ask us for our bank details). Please note we must receive the full GBP amount of the transaction - all bank transfer charges must be paid by the Buyer. Failure to do so will mean we will return the payment and cancel the sale. We do not accept Cash or overseas personal cheques.
Q: What is your return policy?
A: Video and DVD Online Returns Policy:
The reporting of All Faulty Items and Items you intend to return under our '7 Day Change of Mind Guarantee' must be notified to us, via email (sales@videoanddvdonline.co.uk), within 7 days following the day of receipt.
Q. Do you combine shipping?
A. Yes we do.
For shipping to UK we offer FREE SHIPPING on most of our items and for other UK items there are postage discounts.
For overseas we offer postage discounts on 2 or more items purchased and shipped at the same time. See the listing description for more details.
Q. When can I expect my order to arrive?
A. We usually ship items the next working day after payment.
For UK 1st Class is 1 to 2 working days, 2nd Class is 1 to 4 working days.
For Europe it usually takes 3 to 7 working days and the Rest Of The World it takes between 5 and 12 working days.
Q. How much is the Shipping and Handling Charge?
A. DVDs, CDs, PC/Video Games and Books: For the 1st Item ordered: For UK typically FREE, for Europe it's £2.75 and The Rest Of The World it's £3.25.
Q. Do you ship internationally?
A. Yes - the only restrictions are we don't post to India, Pakistan, Africa and some other Asian countries. This is due to unreliability of the overseas postal services.
Q. Why isn't the item sealed?
A. Not all manufacturers of DVDs and CDs seal their products as they are made. For example all ITV Granada items are made unsealed, as are many of the smaller manufacturers. In addition large retailers have sale or return arrangements with the wholesalers (so the stock is returned opened)and sometimes we receive this stock from the wholesalers.
Q. Why are some of the DVDs produced on DVDR's?
A. Due to cost some of the smaller manufacturers and copyright owners produce their DVDs locally (at their premises) onto DVDR discs. As the copyright owners they are legally entitled to do so and that's how we receive them. We DO NOT copy or produce these ourselves as that is against the law. We also strongly wish to see our small suppliers succeed.
Q. What Region are Your DVDs?
A. All our DVDs are either Region 2 (UK, Europe, Japan, South Africa, Middle East, Egypt, Greenland), Region 2 (as mentioned above) and 4 (Australia/New Zealand) or Region 0 (the DVD has no regional coding). All our DVDs are of the PAL TV format (unless stated otherwise).
Q. Can I play your DVDs in North America?
A. Normally the answer would be NO, as nearly all our DVDs are not Region 1's nor are they of the NTSC TV format. To play our DVDs in North America you will need a world-wide or multi-region capable DVD player that can play DVDs from ALL Regions (1 to 6 and 0) and all TV Formats (PAL and NTSC). Check your DVD player manual.
) 
