What to do when the auction ends.

• Just follow the 'Pay Now' link or 'PayPal' link.  Paying by PayPal is our preferred payment method, payment is instant and secure.  Using PayPal will automatically link the item you have purchased in eBay and the PayPal transaction.  PayPal also offer a wide range of anti-fraud measures to keep both parties safe.  Please note we cannot accept PayPal if you intend to collect your item in person.

• If you decide to pay using a different method, you will receive an email from eBay outlining the methods we accept.

• Please read the auction carefully, we ship from 2 locations in the UK and each may have slightly different handling times - this will be stated in the listing.

• If you have not received any notification from us within 24 hours of purchasing or paying for an item please contact us, it is best to use the eBay messaging system or telephone 0845 617 0991.

Your responsibility.

• By bidding or clicking buy it now you enter in a binding contract to purchase the item(s).

• We request payment within 3 days of the purchase date or end of auction.  We can accommodate longer timescales, we request however you inform us if there will be any delay.  If we do not receive any contact within 7 days, the eBay Unpaid Item Process is commenced automatically.

Changed your mind ?
We understand items can be bought in error or simply you can change your mind.  Please be aware we are charged a fee by eBay for every item a person commits to buy even if they eventually change their mind or have purchased in error.  We reclaim this fee but we have to communicate with the buyer within 7 days to cancel the transaction, if we do not receive communication from the buyer a non paying bidder strike is left automatically.  So please if you change your mind or bought in error please let us know.
 

Feedback & Problems
Like most eBay traders we take our feedback very seriously, and we work hard to ensure we do not give any of our customers the slightest inclination to leave negative feedback.  We are however human and although we have systems in place to detect problems, unfortunately from time to time we mess up.  So before making a decision regarding feedback please give us the opportunity to fix it, talk to us we will do whatever we can to accommodate any genuine request.
Please just stop for a minute and ask yourself is there a logical explanation for the problem, we are not out to rip people off, its never our intention to mess people around and to prove this look at the 25,000 happy customers we have had over the last 2 years who have left positive feedback.