Our
Return,
Exchange & Refunds Policy
We
want you to be totally satisfied with every purchase you make from VW Teesside.
It
is our aim to offer you value and quality at outstandingly low prices. If, for
any reason, you are not completely satisfied with your purchase, simply return
the item to us for exchange or refund (exc Postage) within 7 days from the date
of receipt of your order.
If
you decide within 7 days that you would like to return an item purchased
from
VW Teesside, please contact us first to let us know your returning the item & follow
the instructions below to return the item.
© VW
Teesside
Some
products are excluded from our 7-day money back guarantee, such as Special
Orders, Catalysts & Electrical Items. Product installation & services
already commenced are also excluded from the 7-day money back guarantee.
Condition
of Return
All
Returned orders must be in New & Unused condition with the
original packaging / box, so that they're able to be returned to stock
and they must be returned to us within 7 days
from your notifaction of
return & we recommend that you use a Tracked Service such as Royal Mail 1st
Class Recorded.
Any
items that are found to have been incorrectly installed / used
will be
exempt
from our 7-day
money back guarantee.
For
DOA (Dead on Arrival) / Damaged orders, an exchange will be issued for the same
item (where possible).
Full
Refunds (exc
Postage or a 20% restocking fee on Free P&P items) will
only be given when the above conditions have been met or when an exchange
is not-applicable or not possible, such as one-off clearance
items. © VW
Teesside
How
to Return an item
Please
Print out and Complete the RMA
form using Adobe PDF Reader (Download Adobe
PDF Reader)
Then
take your order to your local Post Office and return it via '1st Class Recorded'
with 'Paid Postal Impression' clearly visible (No Postage will be payable,
although the 75p recorded option will be payable),
with the invoice & original packaging to the Returns address stated on
the form.
Item(s)
Undelivered
If
for any reason any order(s) are returned to us by the postal company i.e.
Royal
Mail & you wish to have the item re-delivered the postage cost will have
to be re-payed prior to re-dispatching.
Lost
Orders / Failed Deliveries
We
are responsible for ensuring that your goods arrive with you. A seller that
claims that they will not take responsibility once the goods are placed in the
delivery system is not meeting their legal obligations. We will work with you
to resolve delays, failed deliveries and potential losses. However, we will
not enter into negotiations relating to replacement or refund until the time
period as established by a delivery company regarding late or lost goods has
been passed.
This
is 15 working days for UK items & 30 working days for International
items through
Royal Mail though other couriers have differing policies.
When
we suspect that an item is lost, we will send you through a form to fill
in
and sign in order to enter a claim with Royal Mail, once this is returned to
us a replacement or refund will be issued.
Any
further queries, please contact us using the above link.
VW Teesside
Customer Services
© VW
Teesside
) 
