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| Q:Is this a Genuine VAG Part? |
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| A:Yes, we don't sell anything but Genuine Parts |
| Q:Do you have a returns policy? |
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| A:Yes, Please visit http://stores.ebay.co.uk/VW-Teesside/Returns.html for our returns policy. |
| Q:Do you combine items & offer Discounts on Postage / Shipping? |
|
| A:Yes, we will combine items when shipping & you'll be offered a discount when purchasing 2 or more items on the same listing, if the items are from different listings we'll refund the difference after payment, as most of our listing now require immediate payment via Paypal. |
| Q:When can I expect my order to arrive? |
|
| A:We aim to dispatch all orders by the 3rd Working Day from cleared payment, although we dispatch most items by the next working day. (Excluding Weekends & Public Holidays) Unless otherwise stated.
You will receive an email from us (via eBay) when your order has been dispatched. |
| Q:Do you ship internationally? |
|
| A:Yes, We will ship most items Worldwide.
Please bear in mind that some items of extreme length or weight will be expensive to ship outside of the UK.
If we've been unable to determine the exact cost for shipping internationally, you will have to ask us for a quote to your country. |
| Q:Do you have a Customer Service Phone Number? |
|
| A:Yes, Our Customer Service Number is: 0845 108 1323.
Our office is open Monday to Friday between 10am & 5pm. If we're busy please leave a message & a land-line contact number & we'll call you back. |
| Q:How much is the P&P/ Shipping Costs for my item? |
|
| A:P&P costs are available at the bottom of each listings.
If you wish to buy in Multiple's, just change the quantity & click update.
As International Shipping costs vary country to country, please contact us if your country is not listed. |
| Q:What Payment options do you offer? |
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| A:UK Buyers: Paypal, Google Checkout, UK Bank Cheque, UK Postal Order & Bank Transfer.
International Buyers: Paypal & Google Checkout (Upon Request) Bank Transfer only. ---------------
We reserve the right not to ship to a unconfirmed Paypal address. |
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