ORDER DISPATCH INFORMATION

Valsplants is a very small online nursery however we are very busy and we deal with high volume of orders. Each order is takes a while to be prepared. The plant is carefully selected, prepared and wrapped to arrive fresh and healthy. Seeds are prepared to order so that takes a little longer to prepare.

All our orders are packed on the day they are posted. They are picked in the morning and packed for collection at 3pm. Generally a simple straight forward order of one plant will take about 15 minutes to pack. Some big orders with mixed plants, bulbs and seeds will take a good 45 minutes to one hours to prepare and check before sealing the box.

We aim to send all order within 3 working days of payment received although during spring and early summer due to the high volume of orders its not always possible. During this time of year we say that order will take between 5-7 working days to be dispatched.

We ask customers to contact us mainly by phone if they have any queries or any worries about their order. As we are not always available to pick up the phone you can call later or leave a message and we will come back to you as soon as possible.

Please do not hesitate to contact us during business hours on 07515 385821.

If you prefer you can send us an email via Ebay and we will aim to reply as soon as possible.

Thank you and happy shopping !