At Urban Knights we are extremely vigilant in protecting your privacy and confidentiality. We understand that all users of our site appreciate discretion and are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. It complies with UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. However we do take every precaution to make sure your data is protected as best as possible. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect, and why it is necessary to collect it:
Basic identification and contact information, such as your name and contact details.
This information is used:
to maintain our accounts
to provide you with the services which you request
for billing
for answering your enquiries
for verifying your identity for security purposes
for marketing our services
to help make our web site as useful to you as possible
Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded.
This information is used:
in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site
to send you news about the services to which you have signed up
Financial information, including credit card details
This information is used to obtain payment for goods and services you have ordered from us. All such information is automatically encrypted and decrypted for use via our PayPal payment system. Our staff and contractors never have access to it. We do not retain this information. However, in the future, we may retain this information because:
It is convenient for clients to provide credit card information just once, rather than on many occasions.
Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
Credit reference
To assist in combatting fraud, we share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Update your information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. If you have any question regarding the confidentiality policy, please contact us on:
info@urban-knights.com
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