If you are not satisfied with any product you receive from us then you may return it for a replacement or full refund of the purchase price. To do so, you must complete the returns form which is included with your invoice and return it to us together with the goods.
Returns must be made within 14 days of receipt and all goods returned must be in saleable condition, undamaged and in their original packing with all packaging intact. We will not accept liability for any returns until the returning item reaches us in accordance with our terms and conditions as stated.
For goods returned from outside the EEC the following declaration must be clearly and visibly written on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. Please note that the return postage costs are non-refundable.
DAMAGED ITEMS
If any product has arrived with a manufacturing defect, or is inherently faulty, then you may return it for a replacement or full refund of the purchase price. To do so, you must complete the returns form which is included with your invoice and return it to us together with the goods.
Returns must be made within 14 days of receipt and all goods returned in their original packing with all packaging intact. We will not accept liability for any returns until the returning item reaches us in accordance with our terms and conditions as stated.
For goods returned from outside the EEC the following declaration must be clearly and visibly written on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. Please note that the return postage costs are non-refundable.
DAMAGED WHILST IN TRANSIT
In the event that your goods have been damaged whilst in transit, you should report this to us within 3 days of receipt of delivery.
Damage in transit should be reported via eBay's messaging service. Goods damaged in transit must be returned to us within 14 days of the original delivery. Upon receipt of the goods in question we will be happy to process an exchange or refund.
Items should be returned to us by 2nd Class post. We recommend you to request a 'Proof of Posting' from your Post Office which they will issue to you free of charge. Please retain this certificate until you have received your replacement item or refund.
If you are unable to provide this certificate, we will be unable to process a replacement or refund if we do not receive the faulty item.
We cannot be held responsible for returned goods until they reach us. If the goods are too heavy for a 2nd Class Service then a Standard Parcel service with proof of delivery should be used.
ITEM DELIVERED WAS NOT THE ITEM ORDERED
If the item you have received is not the item you ordered or differs to the item stated on the accompanying paperwork then then you may return it to us within 14 days for a replacement or full refund of the purchase price.
SALE ITEMS
Any items purchased on sale or special offer are subject to our Standard Returns Policy as stated above. Sale items or those purchased on special offer can only be refunded at the original purcahse price and not the normal list price.
GIFT PURCHASES
Refunds in respect of items purchased as a gift for a third party may only be given to the purchaser and not to the third party. In all circumstances, proof of purchase will be required and the purchaser should take care to retain all relevant documentation.
COMMISSIONS
Goods which have been ordered by way of a commission or special order are non-refundable. Please note that all such orders are placed entirely at the customers own risk.
TIMELINE
Processing returns can take up to 14 days after receipt of returned goods,and any subsequent refunds may take up to 14 days to clear. We will inform you by letter or e-mail once your return has been processed. In the event that a replacement item is out of stock then we will advise you by letter or e-mail.
CONTACT US
For details of where to return your goods please look at the listing or else contact us via the eBay messaging service.
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