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1.Delivery "We will try our Utmost to despatch orders the same day"
1a.UK Standard Delivery
UK orders (stock items) for Standard delivery are normally despatched within one to two working days from clearance of payment. We expect delivery to be within 2 to 5 working days thereafter from the date of clearance of your order.
Expected delivery dates are dependent on the weight of your order and/or the shipping destination. Standard Delivery will be by Royal Mail Standard Parcel service for orders up to 20kg in weight.
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1b.International Delivery
International Orders (stock items) are normally despatched within one to two working days from clearance of payment. Expected delivery being within 5 to 10 working days from the date of order placement. Expected delivery dates are dependent on the weight/size of your order and/or the shipping destination.
International delivery will be by Royal Mail Airmail or Parcel Force Worldwide this will be dependent on the weight/size of your order and/or the delivery destination.
We hope to offer alternative quicker International delivery options in the very near future, if this is your current requirement please contact us.
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1c.Additional delivery instructions
while you are completing your online order if you have any requests concerning delivery let us know this by emailing details. Such information can include a request to delay your order for despatching at a later date. Please note we cannot accept any alternative delivery address requests when paying by credit/debit card.
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1d.Delay of delivery
We will endeavour to deliver goods within the times stated but any dates we specify are approximate only and we will not be held liable for any delay or failure to achieve any delivery or other date.
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2.Postage (Delivery) Charges |
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2a. Calculation of charges
Postage charges are calculated based on the weight of the product including packaging, delivery address and handling charges.
Occasionally delivery charges quoted and/or charged may be insufficient to cover the costs of delivering orders. This may be due to:
- Volumetric weight of the package having a higher charge than the actual order weight.
- Inaccessible or adverse address location.
If this is the case we will contact you before despatch to inform you of any additional charges. You will then be informed of the optional arrangements and if necessary we will cancel and refund any payments made.
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3 Problems with Deliveries |
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3a.Undeliverable Orders
undeliverable orders that have been despatched to the delivery address as supplied by the customer and consequently are returned to UKtools are subject to a refund of the value of the products only (not including delivery charges) and less any applicable return postage costs charged by the carriers.
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3b.Claims
Please immediately inform us by email, fax, or post of any of the following problems you may have with your delivery. Please inform us within 7 days of delivery. We cannot accept any liability unless we are notified within the 7 days of delivery.
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3c.Damage on Delivery
Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in anyway Insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 7 days of delivery.
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3d.Shortages
Always check the number of packages as shown on the carriers delivery consignment note. Any shortages must be noted on the consignment note. It is then your responsibility to inform us of any shortages within 7 days of delivery.
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3e.In-correctly supplied goods
Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 7 days of delivery.
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3f.Non-delivery
Please notify us within 7 days from the expected delivery date of a non delivery.
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4. Returns & cancellation of orders
Please note: Very Important:
No product may be returned for any reason without the prior approval of UKtools.
If you intend to return any product or order to UKtools you must first contact us to request a Returns Merchant Authorisation number (RMA).
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4a. Packaging
Customer must take care to securely package all goods including the original packaging and the RMA number must be clearly identified on the outer packaging.
The RMA number will enable prompt processing of your returns. (Failure to display the RMA may result in the rejection of your return.).
Customer is responsible for returning products to UKtools at the Customer"s risk and expense. It is recommended that you should use a recorded delivery service with adequate insurance and keep a record of proof of posting.
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4b.If you have received a faulty or incorrect item,
UK If you have received a faulty or incorrect item, you must notify us within seven days of receipt.
Send a written notice by email, fax or post, to:
UKtools
Customer Services
Unit 13 Riverside
Bolton
BL1 8TU
United Kingdom
Fax: 0870 44 60 266
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4c. Ownership of Goods.
Any product(s) returned to UKtools shall become the property of UKtools. If UKtools determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the manufacturer\'s warranty, UKtools reserves the right to charge Customer for the parts. UKtools will advise the Customer prior to assessing these charges.
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5. Quick Checklist of Returns procedure
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- Send email to UKtools with reason for return. Including:
- Your name
- Address
- Auction Item Number
- Product code/description
- Reason for return
- Action Request
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- On instruction from UKtools.
- Address label with RMA number
- Package goods to return complete with any parts/accessories notes etc. (unless specified to return any part(s) only).
- Package in a protective way (to be safe for handling & secure enough not to be accidentally opened).
- On posting obtain adequate Insurance & Proof of posting.
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