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CONTACT BY POST - Including Payments & Returns by post. to David Grant, UKeTraders, PoBox 326, Manchester, United Kingdom, M28 2YW.

CONTACT MAIL - If you have an enquiry please contact me via the eBay messaging system from your item pages, It is easier for me to manage your enquiry this way.

PAYMENT - can be made using: Pay pal, Personal Cheque (GBP) or Postal Orders should be made payable to UKET Ltd and sent to the address above. Paypal payment is my preferred and quickest method, although credit and debit card payments can be made over the phone if you prefer. Personal cheques & ebay E-cheques must clear before goods will be dispatched.

POSTAGE - All Items are usually posted the same day if payment is received before 2.30pm (Weekend purchases will be dispatched on Monday am or Tuesday if its a UK Bank Holiday). If you require a guaranteed special delivery or recorded delivery please specify this on checkout. I track and trace all items and everything is insured.

RETURNS - If you have a problem with the device and think its faulty, please initially contact me via the ebay messaging system or ring me, I will work with you to figure out what is going on. If we both agree that something needs to be sent back for a replacement or a refund, please send it to the address above and I will be in touch as soon as it arrives..

DISTANCE SELLING - If you have changed your mind regarding the purchase of the item or it simply does not meet your requirement I will refund the full cost less any original & subsequent postage costs for upto 7 days after the date of despatch to you. Please ensure that you always return items with the original invoice or print out of the order from ebay. I need to keep our records in order to process them, you will appreciate how important this is to process things quickly! All items must be returned in the original undamaged packaging..

FEEDBACK- You will appreciate that I try my best to maintain the best feedback score I can, this is achieved by working with customers rather than against them. I automatically give positive feedback when a payment is received. So please let me know if you are not happy for any reason. For any online purchase to go smoothly it deserves co-operation from both parties and the understanding that sometimes human/technical/natural/emotional forces also come into place. So with this in mind I do not know why any transaction would go wrong, communication is as key as your custom..


UltraDisk Digital Voice Recorders

UltraDisk Digital Voice Recorders

UKET offers Paypal Buyer Protection

UKET is based in Manchester England

UKET
pobox 326
Manchester
M28 2YW

Frequently Asked Questions
Q:Do i get a guarantee?
A:Yes, all UltraDisk digital voice recorders are supplied with a 12 month guarantee.
Q:My item hasnt arrived !
A:Oh blimey, i would say get in touch with me asap, there may well be a reason for it, has the postman left you a called while you were out card? let me know, i will track it for you and sort it asap, dont worry we will find it..
Q:Where is my tracking number?
A:if you contact us we can send this information to you for recorded, special delivery, parcel force, dhl, international signed for,, we have it all here for you.. just let me know if you are concerned..
Q:When will i get my item.
A:Thats a good question!, when we post your item we send you and email, normally in the UK we post the same day if you bought it before 1pm, so give it a couple of days. Ebay suggest 10 days should be allowed, but it should be with you way before then.. we post fast, our feedback from past customers proves this.. let me know if you get worried though
Q:Digital Voice Recorders
A:We are very proud of the entire UltraDisk range as are the many users we have supplied since 2005. We supply individuals, bulk retail, businesses and supply into all educational sectors. Dont forget to have a read of our Digital Voice recorder guide here on ebay and we have more on our website.
Q:Ive seen other items similar to this?
A:Yes thats quite likely here on ebay, its a competitive global market. Beware if you are buying from overseas though, what might appear to be a bargain usually exludes the VAT and import duty you WILL have to pay to customs to get your item.. Overseas sellers forget to tell you this. We are in Manchester UK and are specialists in audio recording.
Q:Is it new?
A:yes, everything we sell is brand new!
Q:How long will i have to wait.
A:I try and turn around returns as fast as i can, by ensuring you send me the details of your purchase and what the resaon for returning it, will ensure i can sort it out asap!
Q:where do i send it?
A:to me David Grant UKET Ltd pobox 326 manchester m28 2yw we will refund your postage if the item is found to be faulty.
Q:Can you send me a returns form?
A:You can download it here, please fill in as much info as you can, the more the better to ensure a quick turnaround of your replacement / refund. http://www.uket.co.uk/uket_returns_form.pdf
Q:UltraDisk
A:visit www.ultradisk.co.uk for kb articles, for free support and more information on the digital voice recording range.
Q:Do you offer discount?
A:We do occasionally have special offers reflected in our auctions, you will find that we are able to offer the best deals with digital voice recorders as we are specialists in the area and deal directly with the source at manufacturer. No middle men means low overheads and low prices for you! we also offer bulk, trade and distribution pricing.
Q:What is your return policy?
A:14 days! If you need to return an item to me then please get in touch first using the ebay message system with details of your purchase. warranty..basically get in touch..
Q:Do you combine shipping?
A:yes, it save us money on postage and packaging and its only fair that you get the benefit too....! If you commit to buy, ebay should automatically calculate this for you, but if not le me know and i will adjust the invoice before you pay..
Q:When can I expect my order to arrive?
A:We try and post everything paid for (payment received and cleared) the same day if its before 1pm. We post every day mon-fri (not bank holidays) and our mail is collected at 5pm.... We post first class, first class recorded, special delivery and overseas.. What you pay for is what you get..
Q:How much is the Shipping and Handling Charge?
A:We do specify this on every listing it can range from FREE to a few pound to cover the cost of postage calculated with Royal Mail.
Q:Do you ship internationally?
A:Yes, we have posted everywhere from Afghanistan to Zimbabwe. Its not a problem as long as you have an address..
Q:What is your Address?
A:UKET po Box 326 Manchester M28 2YW United Kingdom
Q:Are you VAT Registered ?
A:yeswe are VAT reg 948888733 all prices shown on listings include VAT and a VAT invoice will be provided.
Q:Do you have a website ?
A:yes we do www.uket.co.uk
Q:How do i contact you?
A:I prefer to be contacted via ebay messaging system, as this gives me your ebay name, the listing you are enquiring about and it helps me keep on top of my admin.. Im afraid i cant be contacted by phone (yet), but dont let that put you off. We are quite human..
Q:Who is UKET anyway?
A:Well UKET is David & Elizabeth from Manchester UK and we set up UKET in 2007. We Quality check everything we sell & our 4 year old and 6 month old daughters occasionally help us out, so if you buy something and the label is on a bit wonky that will be Niamh or Isabel !

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