Shipping

All of our items are sent with recorded, fully insured postage, and will require signing for on receipt.

For small orders below 2kg in weight, UK customers can choose from recorded (1-4 day delivery) or Special Delivery (guaranteed next working day), and Overseas customers will be offered Royal Mail International Signed For Delivery.

For larger orders involving boxes and wholesale orders (anything weighing over 2kg) we use Parcelforce next working day delivery for UK customers, and 48 hour European delivery, with 5 day+ International delivery for Rest of World Customers.

We offer excellent multi purchase postage discounts but only for orders made within 6 days of each other - If you pay for your orders individually or wait any longer than 6 days, it will not be possible to offer these discounts and we won't be able to re-invoice you as it is an eBay setting that we cannot alter.

We charge less to deliver all items than it actually costs us with packaging and Royal Mail fees to send them, so please give us the 5 stars rating on this section, and if for any reason the postage does not show up correctly or does not combine multi purchases, please contact us to fix the problem.

With Royal Mail strike action, adverse weather delays, Bank Holidays, and other disruptions, it is easy to blame the seller when you don't receive your item on time.

Please don't do this without contacting us as we will be able to track everything we post, and we send all items out within 24 working hours of you paying us.

If your item is lost or delayed, you can rest assured it is insured for a replacement or refund, and we will do everything we can at our end to track and trace your order.

We will never wait for Royal Mail to issue insurance before refunding you on lost or damaged items.  We will make our own claims with them and refund or replace your order without hesitation as soon as they confirm to us that it is lost, and this may take 2 weeks from the date of sending.

All in all you have absolutely nothing to worry about when ordering from us, so enjoy your purchase and we hope to deal with you again soon.

UKSW