Shipping

All of our standard delivery items are sent with proof of postage certificates which we can supply in case of loss or damage to your item in transit. If you choose this option and your item gets lost, you are requested to make your own claim to Royal Mail with the information we provide.

We recommend the small extra charge required to use Recorded Delivery which is trackable and comes with insurance, as this enables us to claim on your behalf. All garden sheds, games tables and other large items that we sell on behalf of the manufacturer are sent with their own independent couriers

For high value items, we recommend you choose Special Delivery or Parcelforce 24, and all overseas customers will receive their items with International Signed For Delivery only or Parcelforce International Scheduled Delivery.

We pay a company to store, bag and deliver our items for us, and these costs are reflected in our delivery charges, which are non negotiable and relative to the costs involved for this service. On auction format sales, multiple purchase postage discount is not available under any circumstances, so please be aware of this before you bid, as it is often reflected in the final sale price and cannot be negotiated.

Collection is only available on wholesale purchases, and all items from BCE and Riley are delivered from the company directly to the customer, we don't store them on site.