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Postage
• All items posted out 1st class same day, whenever possible, or next day Monday to Friday in quality mailers.
• UK Buyers please email if you need a combined postage price for any books
• Overseas Buyers please email me for a postage price before buying, books are heavy items and the postage will be substantial.
• I email all my buyers when their order is dispatched, if you do not receive it within a reasonable time please contact me and I will either refund your payment or send out a replacement whichever you prefer. Remember I can't rectify a problem unless I know it exists.
Payments
• You can pay by Paypal, Credit / Debit Card, Cheque or Postal Order.
• If paying by cheque or postal order please make it payable to C Presland and include the details of the item you are paying for.
• For your own security please let me know when you post your payment, in the unlikely event your payment goes missing I can let you know in time to cancel your cheque.
• When paying by cheque please allow time for your payment to clear. I will email you when your order is dispatched.
• Overseas buyers PayPal only please
Returns and Refunds
• Trott On Equestrian offer a full 'no quibble' refund policy. If your item is faulty or damaged let me know within 14 days of receiving it. Then simply return it back to me to receive either a full refund or a replacement, whichever you prefer. |
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