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TropicanaUK
TropicanaUK
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  • TropicanaUK Store Policies
Ten good reasons...
Do you need ten good reasons why you should choose TropicanaUK - the largest and most successful L'Occitane retailer on eBay.co.uk - for your Provençal purchase? Well, here they are!

1. As a fully-fledged business, registered with both eBay and Her Majesty's Revenue & Customs, we fully adhere to the UK's Distance Selling Regulations, which applies to all BuyItNow purchases, meaning far greater protection for UK buyers. Do you have a problem with your purchase? Has your package not arrived? Not happy with the scent or the colour? You will never hear us say that these issues are "not our responsibility", which you will often hear from 'private sellers'. Check with us about the UK's Distance Selling Regulations, and about our extremely generous returns policy, and you'll understand why you can purchase from us with the utmost confidence, and why TropicanaUK is the home of L'Occitane on eBay.co.uk

2. Unlike purchases from many sellers, your purchases from us will never arrive shoddily and carelessly packaged. With the exception of some of our very tiniest items (and even those are over-wrapped!), your purchases are sent to you fully boxed and protected, so damage while in transit is virtually nil. Plus, with the exception of packaging tape and materials used to protect our more delicate items, our packaging is fully bio-degradable. We're a 96% plastic-free zone, so join our green (but very colourful) packaging revolution! The only time we use either bubble wrap or packaging peanuts is for very large or very fragile orders, and furthermore, our shipping prices are hard to beat.

3. View our feedback profile, and see what others are saying about us. This is reason enough to place your full confidence in us.

4. We receive new stock up to three four each week, meaning our listed stock is as new and as fresh as it can possibly be.

5. At any given time, only up to 45% of our available stock is listed on eBay, meaning that if you cant find an item that you need, its very possible that we'll have it in stock. Our eBay listings are merely a selection, so if you cant see it, just ask!

6. Gift wrapping available at no extra charge

7. Looking for an elusive discontinued L'Occitane item? From Feuille d'Herbe to Hyssop to Mandarin Jasmine, and every scent in between, we're the people to check with.

8. Found an identical BuyItNow item listed on eBay.co.uk by another UK-based PowerSeller at a lower price than ours? Just tell us! Not only will we beat their price, but we'll give you a 10% discount on your next single-item purchase, too!

9. Need an item at full retail price that isnt usually available on eBay.co.uk? No problem! Just let us know, and if you submit your request to us between 11am and 3pm Monday - Friday, we'll have it for you within 12 hours, as long as L'Occitane has the item in stock.

10. Just like you, we're passionate about L'Occitane. That's why we dont sell anything else. And only a dedicated specialist can give a dedicated, specialized service.

Oh, and should you need an 11th reason (just to be on the safe side), how about our flat-rate shipping fee of just £7.95 for the majority of UK residents? This offer does not apply to international shipments, and there are some areas of the UK where the offer isnt applicable (although a similar flat-rate fee is available for those areas), and the maximum weight per package is 10kg. So, you can virtually shop 'til you drop, and in the majority of cases, you'll pay no more than just £7.95 to have it all shipped to your door.

You'll be delighted with our products and service, so put us to the test today!

 Photobucket Payment Information:

Buyers outside of the UK must pay for purchases by PayPal. 

Please note that the prices of our items are in GBP (the currency of the United Kingdom). To calculate our prices in your own local currency, simply log into your PayPal account and take advantage of the simple Currency Converter.
 
UK residents may pay by PayPal and credit/debit cards (when paying by PayPal).

All payments to be received within 7 days of item purchase. After this time, Unpaid Item Reminders will be sent, in accordance with eBay policy. Items that remain unpaid for more than 7 days may be re-listed and sold to another customer.

We are happy to accept all forms of PayPal payment, including eCheque. 

Photobucket General Shipping information:
 
All of our items ship from the United Kingdom.

Please note that in order to comply with EU regulations, packages shipped from the United Kingdom to international destinations - including other countries of the EU - cannot exceed a maximum weight of 2 kilos. If your purchases and their packaging weigh more than this, we will regrettably need to ship your item in more than one package. To check the weights for any of our items, simply contact us and we can provide further assistance.

To comply with both European Union and national legal requirements, a small number of our items cannot be shipped to Germany, France and/or Italy. If you reside in one of these European Union countries, please check with us at any time before purchase, to find out whether we can ship your desired item to you. 

Photobucket Combined Shipping information:

Forget about high shipping costs for multiple purchases.

UK-based customer? Pay a maximum of £9.95 for shipping, no matter how many items you purchase, up to a maximum package weight of 10KG.

This offer is regrettably unavailable to customers with shipping addresses in the following postcodes:

PH19-PH44, PH49, PH50, PA20-PA88, KA27, KA28, and all IV, KW, ZE and HS postcodes, where higher rates apply. Higher rates also apply to customers with a shipping address on the Isle of Wight, Isle of Man, Northern Ireland and Channel Islands.

Please contact us for a shipping quote if you wish your items to be sent to one of the areas mentioned above.

If you're purchasing a smaller number of items, just let us know and we will gladly combine your items into one package, and offer you the most reasonable shipping price we can.

At certain times of the year, we offer Clearance and Sale listings which do require an immediate payment to be made. In these cases, we still offer combined shipping, and will partially refund your shipping costs. Simply check with us for details! 

International Customers: We are always happy to combine shipping, and offer a combined shipping discount, when possible. Certain items cannot be combined, such as fragile items, or those items that could potentially damage each other during transit. While we will combine as much as we possibly can, we would rather lose a sale than risk your items being damaged while on their way to you.

To comply with European Union Health & Safety legislation, the maximum package weight for international shipments is 2 kilograms. This applies to all international shipments, including those to and within the European Union.

Our flat-rate shipping is regrettably unavailable to customers outside of the UK, but we are always happy to combine your items whenever possible.

 
SHIPPING PRICES

Finally, our shipping prices include not only the cost of postage, but carriage, handling and packaging materials. We do not charge any type of additional surcharge, or inflate any of our shipping prices, to recover our PayPal fees. PayPal is the fastest way for us to complete your transaction, and it is our choice to accept PayPal as a form of payment. You should not be penalized for this, and when shopping with us, you never will be.
 
ABOUT REFUNDS AND EXCHANGES
 
If you return an item because of an error on our part, or because it is in some way defective, we will gladly refund your costs in returning it to us; otherwise, you are responsible for the cost of the return. We do request that unwanted goods are returned in perfect, re-saleable and unused condition (including packaging). If returning an item to us, it must be sent by a postal service which can be tracked online, such as Royal Mail Recorded Delivery. Otherwise, we will be unable to refund you.
 
If we send a package to you, and Royal Mail are unable to deliver it and the package is subsequently returned to us via your local sorting office, you will be responsible for the cost of us re-dispatching the package to you. Alternatively, you will be refunded once the item has been received by us. In cases where a change of mind occurs on the part of the customer, we will refund only the item cost, but not the postage cost.
 
Our refund policy applies only to customers in the United Kingdom.
 
Your statutory rights are not affected.
 
 
 
Photobucket About TropicanaUK:
 
We are business sellers registered both with eBay and Her Majesty's Revenue & Customs. As a customer of a registered business seller, you are provided with greater rights and benefits than when purchasing from a 'private seller'. Whether you are purchasing items that we sell, or any type of item on eBay, we strongly recommend that you use a registered business seller. If in doubt, check with the seller of your desired item to find out if they are registered. Some additional rights and benefits are available to EU customers only.
 
We proudly sell only L'Occitane en Provence products, and products manufactured for, by, or on behalf of L'Occitane en Provence. This includes brand names such as L'Occitane do Brasil, O&Co, Hauts de Provence, and Le Couvent des Minimes.
 
If you see an item listed in our shop, it falls into one of the above categories, without exception. If you'd like more information on any of the products we offer for sale on eBay, please ask.
 
As dedicated L'Occitane sellers, we fully intend to offer you the widest possible selection of items, and to provide you with the highest quality service, as well as what we believe to be undeniably quality products.
 
You would never expect anything but the very best from L'Occitane, and we invite you to expect no less from us.
 


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