REFUND & RETURNS POLICY 

Missing in Post

Should your item go missing in the post, after a reasonable amount of time, if the item is still missing according to the track & trace system then we refund YOU in full or, if we have one, send a replacement. 

We then put in a claim to Royal Mail who will write to you to confirm that you bought the item and that it hasn't turned up.  We do ask that you assist us in getting our money back by replying to their requests.  However, we do not hold back your refund until we have our money back.

No catches, no small print, no hassle.

You don't like the item or it doesn't fit

Should the item be as described but just doesn't suit or you don't like it we will happily take the item back as a return so long as it is returned in the SAME condition as sent out.   It must be returned to us within 14 days of you receiving it.

If you have washed it, or worn it (not just tried it on to check it fits or what it looks like), or de-tagged or similar then we cannot take it back as a return.  Please bear this in mind. 

If you wish to return an item, we ask that you return it via recorded delivery.  We do not refund P&P costs.

Item not as described

As we are human, we occasionally make a mistake.  We don't mean to, but no-one is perfect no matter how hard we try

The difference with us is that we accept that we occasionally make a mistake and we go out of our way to rectify the situation

If items get damaged in the post, we ask that you keep the packing and send up pictures of the item and packing.  We will then claim from Royal Mail who will need to examine the packing and refund you in full.

If the item has a fault that we missed and you do not want the item, we ask that you return it to us.  If it is a small item, by recorded delivery.  If large, we will organise the courier to collect it from you. 

Once we have the item back and we are satisfied that the mistake was ours we refund you in full.  I am sorry to sound draconian but we have had a problem with people buying girls party dresses that were brand new with tags, returning them a week later, clearly washed & worn and with damage.  

Should the item have a fault we missed but you still would like to keep the item, we ask that you send up photo's of the fault and we can discuss how you wish to proceed. 

Please remember that customer satisfaction is our ultimate aim.  We try to treat our buyers as we would like to be treated ourselves.